Angie Winsor

• Enhanced individual and team performance by identifying barriers, building employee confidence, and providing targeted coaching, enabling Case Managers to achieve objectives and improve customer outcomes.
• Provided leadership on complex and high-risk claims, guiding Case Managers through difficult decisions by helping them identify the underlying barriers to recovery and return to work, develop effective action plans, and move claims toward resolution.
• Improved individual and team performance by identifying barriers, building employee confidence, and providing targeted coaching and strategic direction, enabling Case Managers to achieve their objectives and deliver improved outcomes for customers.
• Served as Subject Matter Expert in psychological injury claims, guiding Case Managers through complex cases and enhancing organizational capability in managing psychological injuries.
• Co-developed and delivered specialized training for Case Managers on psychological injury claims, translating complex policy into practical tools.
• Known as a practical, solutions-focused leader who could step into complex situations, identify what was preventing progress, establish a clear path forward, and help both employees and customers achieve better outcomes.
• Balanced operational demands with customer service by encouraging strategic workload management focused on needs of injured workers, complex claims, and time-sensitive issues rather than file volume.

• Managed high-volume caseloads, delivering exceptional customer service and building strong relationships with injured workers, employers, and stakeholders to address needs promptly and professionally.
• Developed and coordinated individualized return-to-work and re-employment plans based on workers’ functional abilities, education, transferable skills, experience, and career goals. Worked collaboratively with employers, educational institutions, and external re-employment service providers, including organizations such as March of Dimes Canada, to identify suitable employment and training opportunities. Facilitated communication among stakeholders, monitored progress, and adjusted plans to support successful employment outcomes.
• Managed high-volume caseloads while delivering exceptional customer service, building strong relationships with injured workers, employers, and stakeholders and ensuring their needs were addressed in a timely and professional manner.
• Assessed and resolved complex claims, identifying key barriers and making timely decisions to advance claims and reduce outstanding caseloads.
• Maintained highly organized and comprehensive claim documentation, ensuring entitlement decisions, case history, actions taken, and next steps were clearly documented, allowing seamless transitions and enabling other Case Managers to quickly understand and effectively assume responsibility for claims.

• Interpreted and applied complex legislation and WSIB policy to make sound entitlement and benefit decisions.
• Analyzed complex and conflicting information to identify key facts, assess evidence, and determine appropriate outcomes.
• Cultivated expertise in claim entitlement, laying groundwork for success in complex case management and leadership roles.
• Enhanced communication and stakeholder-management skills through direct interactions with injured workers, employers, healthcare providers, and other stakeholders.

I completed 3 of the 4 years for this program