ANGIE WASSINK
Business Systems Analyst, QA Analyst, Software Developer
Woodstock
Summary
Results-driven Business Systems Analyst and Quality Assurance professional with over a decade of progressive experience in software development, systems analysis, and process optimization. Proven expertise in translating business requirements into technical solutions to ensure high-quality deliverables. Strong background in agile methodologies, full-stack development, and cross-functional collaboration. Currently providing AI integration consulting services and seeking new opportunities to assist organizations in navigating digital transformation and emerging technologies.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
11
11
Certifications
Work History
AI Technology Consultant (Freelance)
Various Clients
Ontario
06.2024 - Current
- Provide AI consulting services to educational institutions, small businesses, and community members
- Translate complex AI technologies into accessible solutions for non-technical stakeholders
- Conduct technology assessments and provide ongoing support for AI tool adoption
- Create safe learning environments for clients to explore AI applications and address concerns
- Deliver training and guidance on AI tools including ChatGPT, Claude, and other emerging technologies
- Incorporate human-centered design principles and usability heuristics in AI tool recommendations
Business Systems Analyst / Quality Assurance
SEH Computer Systems Inc.
Tavistock, ON
12.2021 - 07.2025
- Led business systems analysis initiatives to optimize workflows and improve operational efficiency, on average saving the company 12 hours of work per task.
- Collaborated with stakeholders to gather, analyze, and document business requirements across 8 companies.
- Designed and implemented quality assurance processes ensuring software reliability and performance on a weekly basis
- Conducted comprehensive testing protocols and maintained quality standards across development lifecycle, often saving developers and testers 3 to 5 hours per work item
- Bridged communication between technical teams and business stakeholders, communicating with 6 internal teams and 8 external clients
- Spearheaded AI Integration Task Force to research and evaluate AI tools for client implementation, assisting 8 client companies to integrate with various tools to save them hours of work
- Conducted AI technology assessments, presenting benefits, limitations, and security considerations to clients
- Supported accessibility enhancements across multiple products to ensure AODA compliance
Developer
SEH Computer Systems Inc.
Tavistock, ON
11.2015 - 12.2021
- Developed robust applications using C/C++, C#, .NET Core, and Blazor frameworks
- Implemented agile development practices including pair programming, refactoring, and test-driven development
- Utilized Azure DevOps and Microsoft Suite for project management and deployment
- Worked with SQL Server databases for data management and reporting solutions
- Contributed to full software development lifecycle from planning through deployment
- Collaborated with internal teams to improve UI design and overall user experience
Software Developer
Dynac Inc.
Kitchener, ON
04.2015 - 10.2015
- Participated in high-performing agile development team delivering scalable software solutions
- Applied SOLID design principles and implemented clean code practices
- Contributed to architecture, design, coding, testing, and deployment activities
- Provided technical customer support and troubleshooting assistance
- Collaborated on automation and continuous integration processes
Web/Portal Developer
Conestoga College Institute of Technology
Kitchener, ON
09.2010 - 03.2015
- Developed web and mobile applications using ASP.NET, C#, SQL Server, and jQuery
- Created responsive web solutions with HTML5, JavaScript, and CSS3
- Built service-oriented architecture applications and REST APIs
- Researched and prototyped applications using Windows Communication Foundation
- Maintained and enhanced college web portal systems
- Completed institutional AODA training and integrated accessibility standards into web development
Client Relations Manager
Wassink Design
01.2004 - 10.2011
- Managed complete project lifecycle for web development clients across Southern Ontario
- Led project management and client relationship activities from initial contact through delivery
- Designed and developed custom websites and applications
- Provided technical support and training to clients
- Maintained ongoing client relationships and website administration
Education
Certificate of Successful Completion - Insurance Principles and Practices (C11)
01.2017 - 04.2017
Computer Programmer/Analyst - Information Technology
01.2010 - 01.2013
- AODA Training Completed
- Accessible Design Coursework
- GPA: 4.0/4.0
Skills
Software development
Mobile application development
Software research and development
Web development
Acceptance criteria
Design and implementation
Teamwork and collaboration
Platforms: Azure DevOps, GitHub, Visual Studio, SQL Server, Azure SQL
Business analysis
Workflow management
Client relationship management
Desktop support
Accomplishments
- Collaborated with team of 10 in the development of TITANsuites transformation project.
- Achieved successful project launch through effectively helping with TITANinsights' PowerBI portal.
- Achieved successful integration of a C# geolocation tool in to a legacy C++ application.
- Designed and supervised the creation and integration of Paysafe functionality in to a legacy C++ application.
- Successfully coordinated and designed a proof of concept application for a software redesign.
- Implemented a new client support system and connected 8 external companies with our tech support team.
Certification
Certified ScrumMaster (CSM) – Scrum Alliance (Issued: January 2020)
ADDITIONAL INFORMATION
- Location: Open to remote work and local opportunities in Ontario
- Availability: Immediately available for new opportunities
- References: Available upon request
Timeline
AI Technology Consultant (Freelance) - Various Clients
06.2024 - Current
Business Systems Analyst / Quality Assurance - SEH Computer Systems Inc.
12.2021 - 07.2025
Insurance Institute of Canada - Certificate of Successful Completion, Insurance Principles and Practices (C11)
01.2017 - 04.2017
Developer - SEH Computer Systems Inc.
11.2015 - 12.2021
Software Developer - Dynac Inc.
04.2015 - 10.2015
Web/Portal Developer - Conestoga College Institute of Technology
09.2010 - 03.2015
Conestoga College - Computer Programmer/Analyst, Information Technology
01.2010 - 01.2013
Client Relations Manager - Wassink Design
01.2004 - 10.2011