Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Sanchez

4437 Fenwick Way ,CA

Summary

Dynamic leader and skilled problem-solver with extensive experience at Hobby Lobby, enhancing customer satisfaction and loyalty. Excelled in training and mentoring a customer service team, significantly reducing complaints through effective resolution strategies. Proficient in CRM software and exceptional interpersonal communication, adept at fostering positive client relationships and driving team success.

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.

Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Goal-oriented Customer Service Manager with 3 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service.

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Manager

Hobby Lobby
04.2024 - 11.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.

Cashier

Hobby Lobby
11.2021 - 11.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.

Education

High School Diploma -

Hiram Johnson
Sacramento, CA
06-2021

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Training and mentoring
  • Cash handling
  • Customer relations
  • Time management
  • Decision-making
  • Excellent time management skills
  • Adherence to high customer service standards
  • Complaint resolution
  • Team building and leadership
  • Effective workflow management
  • Exceptional interpersonal communication
  • Handling escalations
  • Issue resolution
  • Account management
  • Staff training
  • Customer relationship management (CRM)
  • Exceptional telephone etiquette
  • Conflict resolution techniques
  • Relationship building
  • Quality assurance
  • Positive and constructive feedback
  • Training and coaching
  • Product knowledge
  • Deadline oriented
  • Conflict management
  • Customer retention
  • Staff management
  • Meticulous attention to detail
  • Administrative support
  • New hire training
  • Staff education and training
  • Skilled trainer
  • Work prioritization
  • Escalation handling
  • Expertise in sales
  • Sales expertise
  • Product and service solutions
  • Shipping, receiving, and warehousing
  • Feedback collection
  • Customer relationship management software (CRM)
  • Workflow management
  • Personnel training and development

Timeline

Customer Service Manager

Hobby Lobby
04.2024 - 11.2024

Cashier

Hobby Lobby
11.2021 - 11.2024

High School Diploma -

Hiram Johnson
Angie Sanchez