Angie Rolland
Edmonton,AB
Summary
Enthusiastic and reliable hospitality professional with 10+ years of providing professional and friendly customer service. Experienced in efficiently serving guests, creating beverages and collaborating with team members in a fast paced environment.
Overview
16
16
years of professional experience
Work History
Server/Bartender
SOHO Restaurant and Bar
04.2023 - 01.2025
- Provided attentive service while managing multiple tables
- Prepared cocktails, served food, stocked the bar and bussed tables
- Maintained knowledge of all menu items, specials and ingredients
- Supported fellow servers, bartenders and kitchen staff to ensure smooth service
- Worked with POS systems to place orders and manage bills
- Built meaningful relationships with regular customers
- Checked customers identification to ensure they met legal drinking age and made sure to not overserve patrons
Loans Consultant
Settlement Lenders Inc.
02.2013 - 05.2020
- Worked with clients in a professional and kind manner
- Maintained relationships with clients and lawyers
- Underwriter of loans up to $10,000
- Handled client files and medical records
Accounting Clerk
Derrick Dodge
12.2011 - 10.2012
- Accounts Payable and Receivable
- Set up paperwork for clients' test drives and car payment
- Used Reynolds computer system and Microsoft Excel daily
Information Officer
Government of Alberta - Pembina Campground
05.2011 - 09.2011
- Made Reservations over the phone and took payments upon arrival
- Dealt with complaints and concerns in a professional manner
- Responsible for till, safe and booth keys
Supervisor/ Key Holder
Meridian Liquor Depot
08.2008 - 03.2011
- Opening and closing the store
- Managed a team; made schedules and trained staff
- Processed liquor orders
- Experience in debit/credit payments, handling cash, daily deposits and safe counts
Education
-
Proserve
01-2023
-
Toastmasters
01-2019
High School Diploma -
Memorial Composite Highschool
Skills
- Exceptional customer service
- Accurate beverage preparation
- Food service
- Task prioritization
- Maintaining a clean and safe workspace
- Experience using POS systems (TouchBistro) and handling cash
- Problem solving and conflict resolution
- Effective verbal and written communication
Timeline
Server/Bartender
SOHO Restaurant and Bar
04.2023 - 01.2025
Loans Consultant
Settlement Lenders Inc.
02.2013 - 05.2020
Accounting Clerk
Derrick Dodge
12.2011 - 10.2012
Information Officer
Government of Alberta - Pembina Campground
05.2011 - 09.2011
Supervisor/ Key Holder
Meridian Liquor Depot
08.2008 - 03.2011
-
Proserve
-
Toastmasters
High School Diploma -
Memorial Composite Highschool
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