Angie Pessoa
Highland
Summary
Experienced and bilingual Travel Counselor with over 19 years of success in leisure, corporate, and government travel services. Proficient in SABRE GDS and other travel systems, with extensive global destination knowledge. Demonstrated ability to deliver exceptional customer service, resolve complex travel issues, and build long-lasting client relationships. Committed to creating seamless and personalized travel experiences for high-level clientele.
Overview
15
15
years of professional experience
Work History
Corporate Travel Counselor
BCD Travel
07.2022 - Current
- Company Overview: Apple Account
- Manage and ensure compliance with corporate client policies
- Coordinate complex domestic and international travel itineraries, including air, hotel, rail, and car bookings
- Deliver high-level customer support via phone and email
- Book and modify reservations using SABRE GDS and Apple Travel point-and-click interface system
- Advise clients on travel documentation, including passports and visas
- Monitor travel advisories and airline policy changes
- Promote cost-saving strategies by utilizing preferred vendors and negotiated rates
- Apple Account
Corporate/Government Travel Consultant
Adtrav Travel Management
11.2017 - 07.2022
- Managed multiple corporate and government accounts daily
- Maintained expertise in various corporate and government account policies and procedures
- Arranged international and domestic travel itineraries including air, hotel, ferries, charter planes, and rail
- Assisted travelers via email, chat, and inbound/outbound calls
- Utilized SABRE GDS for all booking and reservation needs
- Provided detailed information regarding passports, visas, and other travel documents
- Stayed current on airline rules, regulatory requirements, and industry standards
- Advised clients on travel policies and promoted preferred vendors to optimize cost savings
Corporate and Leisure Travel Counselor
American Express Travel
05.2016 - 11.2017
- Crafted personalized travel itineraries for VIP cardmembers, including celebrities and executives
- Specialized in luxury vacations and complex international trips
- Handled bookings for air, hotel, car, cruise, and rail using SABRE GDS
- Informed clients about travel insurance options and international coverage benefits
Lead E-commerce Help Desk Travel Counselor
Travel Impressions
Riverside
12.2009 - 05.2016
- Company Overview: Riverside, CA
- Provided travel booking and technical support to clients and internal team members
- Coordinated bookings for air, hotel, rail, car rentals, and insurance
- Consistently delivered exceptional service, contributing to strong client retention
- Trained new team members and assisted with process improvements
- Riverside, CA
Education
Certification in Airline/Travel Specialist -
International Air Academy
CA11.2003
Skills
- SABRE GDS
- Travel coordination
- Client advising
- Cost-saving strategies
- Travel documentation
- Regulatory compliance
- Bilingual
Timeline
Corporate Travel Counselor
BCD Travel
07.2022 - Current
Corporate/Government Travel Consultant
Adtrav Travel Management
11.2017 - 07.2022
Corporate and Leisure Travel Counselor
American Express Travel
05.2016 - 11.2017
Lead E-commerce Help Desk Travel Counselor
Travel Impressions
12.2009 - 05.2016
Certification in Airline/Travel Specialist -
International Air Academy
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