Angie Osorio
Irvine
Summary
Developed strong organizational and data management skills in fast-paced retail environment. Transitioning to a new field, bringing experience in managing, leadership and ensuring accuracy under pressure. Looking to leverage these skills in a dynamic and challenging new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite-Aid Pharmacy
04.2023 - 07.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Cashier
Whole Food Market
07.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted in Cash Office, experience with efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Biological Sciences
University of California, Irvine
Irvine, CA09-2025
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA Experience
- Workflow optimization
- Resilient
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Rite-Aid Pharmacy
04.2023 - 07.2025
Cashier
Whole Food Market
07.2022 - 03.2023
Biological Sciences
University of California, Irvine
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