Angie Oladejo
Calgary
Summary
I am a seasoned and results-oriented Project Manager, and Customer Success professional who consistently drives customer satisfaction and builds lasting partnerships and excels through mentoring, training and empowering teams. Proficient in both agile and waterfall approaches, I deliver creative solutions that can resolve the most complex business and technology issues. I have a commitment to reaching business goals through efficient team leadership and providing world-class customer success stories by anticipating problems and providing solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Manager
IG Wealth Management
09.2021 - Current
- Monitor project progress, identify risks and issues, and implement effective mitigation strategies to ensure project success.
- Manage all Project Management tasks including plan development/refinement and monitoring of timeline, resources, and budget for the designated scope.
- Lead the process for effective change order management and resolution.
- Providing and maintaining status reports to project sponsors, client and management, regarding the overall project progress and performance, utilizing client systems where appropriate.
- Managing scope changes proactively and resolving complex issues both with clients and internal project teams.
- Managing projects from end to end - starting with the strategy brief through to asset delivery ensuring on-time and on-budget delivery of assets and deliverables.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
Ecommerce Coordinator/Agile Scrum Master
Comark Inc
08.2020 - 09.2021
- Championed Agile best practices within the organization, driving adoption across multiple teams.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Advised executives on scaling Agile practices across departments to increase organizational agility and responsiveness to change initiatives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Empowered self-organizing teams by providing guidance on roles, responsibilities, and decision-making authority within the Scrum framework.
- Facilitated delivery of multiple projects within agreed timelines and budget and aligned projects to overall product delivery roadmap schedule.
- Streamlined e-commerce operations by implementing efficient project management strategies.
Senior Customer Success Manager
American Express GBT
07.2019 - 06.2020
- Developed and maintained strong relationships with a portfolio of 30+ clients during each stage of their journey, including rolling out new features and enhancements, integrations, as well as ramping up to full adoption
- Worked closely with Sales, Sales Experts, Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and act on feedback to drive collaboration and adoption
- Identified opportunities for upselling or cross-selling additional services or products to existing clients, based on their needs and priorities
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Served as the primary point-of-contact for strategic clients, ensuring timely resolution of issues and effective communication.
- Generated reports and communicated results to stakeholders to provide insights into customer success.
Agile Project Coordinator
Airbnb
03.2018 - 01.2019
- Consulted with stakeholders on requirements and strategies for necessary campaigns
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Partnered with project team members to identify and quickly address problems.
- Worked to provide continuous improvement for product development lifecycle.
- Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Client Success Associate
Lyft
01.2017 - 03.2018
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Cultivated customer advocacy by identifying potential case studies, testimonials, and referrals, resulting in increased brand awareness and credibility.
- Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved.
Education
Bachelor of Arts - Business Economics
University of Manitoba
Winnipeg, MBAssociate of Arts - Advanced Business Administration
International College of Manitoba
Winnipeg, MBSkills
- Software Development Lifecycle
- Agile Methodologies
- Project planning and development
- Project scope analysis
- Quality Assurance
- Asana, Trello, Mondaycom & MS Project
- Stakeholder & Communications Management
- Risk Management
- Team Leadership
- Conflict Resolution
- Strategic Planning
- Agile Metrics Tracking
- Lean principles
Certification
- PMI-PMP
- Certified Scrum Master (CSM) - In Progress
- Certified Associate in Project Management (CAPM)
- Lean Six Sigma White Belt
- Google Project Management Professional Certificate
Volunteer Experience
- Social Media Manager Volunteer, 09/2016 - 12/2016, Cystic Fibrosis Canada.
- Fundraising Volunteer, 04/2023 - 05/2023, The Leukemia & Lymphoma Society.
- Fundraising Volunteer, 09/2023 - 12/2023, Super Parents Foundation.
Timeline
Project Manager
IG Wealth Management
09.2021 - Current
Ecommerce Coordinator/Agile Scrum Master
Comark Inc
08.2020 - 09.2021
Senior Customer Success Manager
American Express GBT
07.2019 - 06.2020
Agile Project Coordinator
Airbnb
03.2018 - 01.2019
Client Success Associate
Lyft
01.2017 - 03.2018
Bachelor of Arts - Business Economics
University of Manitoba
Associate of Arts - Advanced Business Administration
International College of Manitoba
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