Angie Nelson
Hamilton,Ontario
Summary
Dependable and driven bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
14
14
years of professional experience
Work History
Server
Jack Astor's Bar & Grill
05.2023 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server/ Bartender
Kelseys Original Roadhouse Redhill
09.2021 - 05.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender Shift Manager
Cause And Effect Bar And Grill
07.2020 - 08.2021
- Performed opening duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Manager/ Bartender Supervervisor
Fionn MacCool's
07.2019 - 07.2020
- Ran full-time day shift alone; would open restaurant and do daily temperatures, counts, and logs before regular bar open.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Built up strong number of regular clientele
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Waitress /Bartender
Kelseys
10.2013 - 06.2019
- Won many in-house and company-wide sales competitions
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Displayed enthusiasm and promoted exceptional service to customers, successfully increasing referrals and walk-in business.
- Applied comprehensive knowledge of wine, cider and beer etc; as well as appropriate entree pairings, increasing daily net sales.
Sales Associate
Guess Accessories (Limeridge Mall)
04.2012 - 09.2013
- Brought on to team as #1 pick after Christmas season was over
- Top seller in many monthly sales contests
Cashier
Mcdonalds
06.2010 - 03.2012
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Fast and accurate drive-through sales and communication with public
Education
High School Diploma -
St. Jean De Brebeuf Catholic Secondary School
References Available Upon Request.
Skills
- Many years of sales and customer service training
- Loves people and works well with everyone
- Positive, active person that enjoys work and keeping busy
- Diligent and quick on my feet, and tend to thrive under pressure
- Confident: Sure of myself and my ability to succeed at my job and know how to read people and their wants/ needs
Timeline
Server
Jack Astor's Bar & Grill
05.2023 - Current
Server/ Bartender
Kelseys Original Roadhouse Redhill
09.2021 - 05.2023
Bartender Shift Manager
Cause And Effect Bar And Grill
07.2020 - 08.2021
Manager/ Bartender Supervervisor
Fionn MacCool's
07.2019 - 07.2020
Waitress /Bartender
Kelseys
10.2013 - 06.2019
Sales Associate
Guess Accessories (Limeridge Mall)
04.2012 - 09.2013
Cashier
Mcdonalds
06.2010 - 03.2012
High School Diploma -
St. Jean De Brebeuf Catholic Secondary School
References Available Upon Request.
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