Angie Merlo
Lemon Grove
Summary
Experienced with medical office management, patient scheduling, and record-keeping. Utilizes organizational skills to manage appointments and coordinate office activities. Track record of maintaining accurate patient records and ensuring smooth office operations.
Experienced with managing high call volumes and ensuring efficient communication. Utilizes strong organizational skills to maintain accurate schedules and documentation. Knowledge of customer service best practices, resulting in positive client interactions.
Overview
6
6
years of professional experience
Work History
Medical Administrative Assistant
Complete Foot & Ankle Care
08.2024 - 06.2025
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Supported insurance verification processes to ensure timely and accurate billing procedures.
- Processed patient intake forms while ensuring compliance with medical regulations and confidentiality standards.
- Handled incoming calls and inquiries, providing professional assistance to patients and visitors.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
Customer Service Representative
TTEC
05.2024 - 07.2024
- Assisted patients with inquiries regarding insurance and billing processes.
- Maintained accurate records of patient interactions and feedback in the system.
- Adapted quickly to changes in procedures and communicated updates to patients.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Virtual Receptionist
RightSourcing
04.2019 - 04.2024
- Managed multi-line phone systems, efficiently routing calls to appropriate departments.
- Coordinated appointment scheduling, ensuring optimal use of staff time and resources.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Developed and maintained detailed records of client interactions and communications.
- Streamlined daily operations by optimizing workflow processes to enhance team efficiency.
Education
Universidad Univer
Tonala, Jalisco, MXSkills
- Workflow coordination
- Patient scheduling
- HIPAA compliance
- Data entry efficiency
- Patient demographics
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Detail-oriented approach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Administrative Assistant
Complete Foot & Ankle Care
08.2024 - 06.2025
Customer Service Representative
TTEC
05.2024 - 07.2024
Virtual Receptionist
RightSourcing
04.2019 - 04.2024
Universidad Univer
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