Angie Melissa
Surrey,BC
Summary
Dynamic Call Center Representative with proven expertise at Movistar, excelling in customer support and problem-solving. Adept at resolving complex issues and enhancing client satisfaction through effective communication and efficient call management. Mastered various software systems to streamline operations, significantly reducing hold times and improving service quality.
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in Desired Position role.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Independiente
Peru
08.2023 - 06.2025
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Kitchen Hand
Independiente
Peru
05.2021 - 05.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Babysitter
Independiente
Peru
02.2020 - 05.2021
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Clothing Seller
Independiente
Peru
04.2018 - 04.2019
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and enhance overall store performance.
- Identified sale opportunities through effective communication with customers about additional items or complementary products they may be interested in purchasing.
- Processed transactions quickly and accurately, demonstrating strong attention to detail in handling financial exchanges.
- Supported store promotions by informing customers of ongoing deals and assisting them in maximizing savings opportunities.
Food Waiter
Independiente
Peru
07.2018 - 12.2018
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Call Center Representative
Movistar
Peru
03.2016 - 03.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Doctor Of Medical Dentistry - Dental Hygiene
University Continental
Peru11.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Dental Assistant
Independiente
08.2023 - 06.2025
Kitchen Hand
Independiente
05.2021 - 05.2022
Babysitter
Independiente
02.2020 - 05.2021
Food Waiter
Independiente
07.2018 - 12.2018
Clothing Seller
Independiente
04.2018 - 04.2019
Call Center Representative
Movistar
03.2016 - 03.2017
Doctor Of Medical Dentistry - Dental Hygiene
University Continental