Angie Loyer
Ottawa,ON
Summary
Dedicated and compassionate dental assistant with 1.5 years experience in providing exceptional patient care and support in a fast paced environment. Proficient in assisting with various dental procedures, managing patient records, and maintaining a sterile environment. Seeking to contribute to a dynamic dental team where i can utilize my skills and passion for oral health.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Kanata North Dental
08.2023 - Current
- Assisted dentists during a variety of procedures, including fillings, exo's, and root canals, ensuring patient comfort and efficient workflow while adhering to all safety and infection control protocols.
- Prepared and sterilized dental instruments and operatory rooms to maintain a clean and organized environment, resulting in increased efficiency and enhanced patient satisfaction.
- Managed patient records, updating medical history, improving office operations and patient communication.
- Educated patients on post-operative care and oral hygiene practices, fostering a supportive atmosphere that encourages proactive dental health habits.
- Collaborated with dental hygienists and administrative staff to streamline patient flow, resulting in reduced wait times and improved overall office productivity..
- Trained and mentored new dental assistants, promoting best practices in patient care, and contributing to a cohesive and knowledgeable team environment.
- Sterilized rooms and prepped equipment and instruments for 12 procedures daily.
Sales Representative
Nordstrom
02.2018 - 04.2020
- Provided exceptional customer service by engaging with customers, assessing their needs, and offering tailored product recommendations, resulting in high satisfaction ratings.
- Managed inventory and restocking processes, ensuring merchandise was organized and visually appealing, resulting in increased sales.
- Collaborated with team members to execute promotional events and visual merchandising strategies, driving store traffic during key sales periods.
- Resolved customer inquiries and issues with professionalism, reinforcing Nordstrom's commitment to outstanding service and customer loyalty.
- Analyzed sales data and customer feedback to identify trends, implementing strategies that enhanced sales performance.
- Developed strong relationships with customers, encouraging repeat business and enhancing the overall shopping experience.
- Exceeded sales targets through effective planning and goal setting.
Education
Graduate Certificate -
Algonquin College
Ottawa, ON06.2015
Graduate Certificate - Dental Assisting
Stratford (Current)
Independent LearningSkills
- CE Course
- Surgical setup
- X-Ray Processing
- Patient Education
- Treatment room setup
- Chairside assistance
- Equipment Sterilization
- Restorative procedures
- Infection control proficiency
- Treatment Room Breakdown
- Endodontic Assistance
- Orthodontic Procedure Support
- Certified in CPR/AED
Languages
English
Native or Bilingual
French
Elementary
Timeline
Dental Assistant
Kanata North Dental
08.2023 - Current
Sales Representative
Nordstrom
02.2018 - 04.2020
Graduate Certificate -
Algonquin College
Graduate Certificate - Dental Assisting
Stratford (Current)
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