Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Timeline
Receptionist

Angie Lee

Richmond Hill,Canada

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

20
20
years of professional experience

Work History

Home Baker

Home Baker
Richmond Hill, Ontario
07.2015 - 06.2021
  • Decorated cakes with creative designs using buttercream frosting or fondant icing techniques.
  • Rolled, cut, and shaped dough to form bread, cookies, cupcakes, and other baked goods.
  • Baked items such as breads, cookies, cakes, cupcakes in accordance with standard recipes.

Administrator

RBC Investor & Treasury Services
Toronto, Ontario
03.2014 - 02.2015
  • Company Overview: Central Payment Management of RBC I&TS provides service for client representatives.
  • Process wire transfers for different business partners.
  • Large volume and large amount to be processed on a daily basis for the client representatives.

Administrator

Royal Bank of Canada
Toronto, Ontario
09.2007 - 02.2014
  • Company Overview: Head office of Royal Trust, provide service to Trust account owners and colleagues from other teams
  • Coordinate office administrative processes; prepare documents for mailing and filing.
  • Prepare payment, process financial transactions, and wire transfer for Trust account owners.
  • Provide information and service to colleagues from other teams.
  • Provide supervision to the new staff for my supervisor.
  • Communicate with senior management on a daily basis.
  • Process payroll for Royal Trust clients to their employees and prepare Tax Slip by year end.
  • Preparing tax payment to CRA on a monthly basis and a quarterly basis.
  • Cross-trained and act as back up for the AFT/PAC group with the workflow system (client source) within 24 hour time frame

Client Service Representative

Royal Bank of Canada
Concord, Ontario
09.2004 - 08.2007
  • Company Overview: Customer-focused personal, small business, and commercial banking business.
  • Completed daily personal and business transactions, including teller and safe-deposit duties.
  • Closed existing accounts.
  • Recommended appropriate service to customers.
  • Provided excellent customer service.
  • Maintained and balanced large volumes of cash transactions quickly and accurately on a daily basis.
  • Process wire transfer, certified cheque, and bank draft for personal and business account holders.

Marketing & Sales Assistant

Chinese Business Guide
Scarborough , Ontario
04.2004 - 08.2004
  • Company Overview: Provides Yellow-Page style directory for Chinese community
  • Developed account relationships.
  • Provided support to sales managers and provided excellent client service.
  • Followed up with service provided of artworks for the guidebook and promotional products, such as New Year calendars, pens, caps, etc.

Administrative Coordinator

Beyond Digital Imaging
Markham, Ontario
08.2001 - 12.2003
  • Company Overview: Provides services to clients to print advertising materials
  • Created and maintained filing systems; handled account documents.
  • Data entry for weekly and monthly corporate activity, sales reports, and revenue reports; issued work orders and invoices; produced expense reports for senior management.
  • Prepared documentation, packing slip, and managing courier packages.
  • Receptionist backup

Receptionist

Beyond Digital Imaging
Markham, Ontario
01.2001 - 07.2001
  • Company Overview: Provides services to clients to print advertising materials
  • First point of client contact.
  • Provided information as requested by clients.
  • Log clients' requests.
  • Directed clients to their required areas.
  • Operated the company's switchboard.

Education

Some College (No Degree) - Cake Design Certificate

Bonnie Gordon College
Toronto, ON
06-2015

Graphic Design Production Certificate - Graphic And Digital Design

Media Design Communications
Richmond Hill, ON
12-2003

Bachelor of Arts - Mathematics for Commerce

York University
Toronto, ON
06-2001

High School Diploma -

Thornlea Secondary School
Thornhill, ON
06-1997

Skills

  • Office Administration
  • Time management abilities
  • Multilingual in English, Cantonese and Mandarin
  • Supplies Ordering
  • Document Management
  • Business Administration
  • Attention to Detail
  • Team Building and Leadership
  • MS Office
  • Team Collaboration
  • Work Planning and Prioritization
  • 65 wpm Typing Speed
  • Administrative Support
  • Deadline Adherence
  • Transaction Processing
  • Client Confidentiality
  • Customer service excellence
  • Customer Data Confidentiality

Volunteer Experience

  • Carefirst Seniors & Community Services Association, 2004, Worked as a volunteer for the Bridging Project, Receptionist duties, administrative support, English teaching and translator
  • Yee Hong Center for Geriatric Care, Toronto, 1996 - 1997, Worked as a volunteer for the Yee Hong Resource Development and Communications Department, Data entry, filing & general clerical jobs

Languages

Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
English
Full Professional

Timeline

Home Baker

Home Baker
07.2015 - 06.2021

Administrator

RBC Investor & Treasury Services
03.2014 - 02.2015

Administrator

Royal Bank of Canada
09.2007 - 02.2014

Client Service Representative

Royal Bank of Canada
09.2004 - 08.2007

Marketing & Sales Assistant

Chinese Business Guide
04.2004 - 08.2004

Administrative Coordinator

Beyond Digital Imaging
08.2001 - 12.2003

Receptionist

Beyond Digital Imaging
01.2001 - 07.2001

Some College (No Degree) - Cake Design Certificate

Bonnie Gordon College

Graphic Design Production Certificate - Graphic And Digital Design

Media Design Communications

Bachelor of Arts - Mathematics for Commerce

York University

High School Diploma -

Thornlea Secondary School

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