Versatile and dynamic, with a proven track record at TLTI Fire Dept., I excel in program improvement and building strong community relations. Spearheaded a pilot project at KOPI, enhancing clinic efficiency by a significant margin. Expert in event planning and multitasking, driving projects to success with analytical thinking, strategies, exceptional communication skills and an innovative business mentality.
Overview
8
8
years of professional experience
Work History
Administrative Assistant to RTC Coordinator
TLTI Fire Dept - RTC
Leeds And Thousand Islands
04.2024 - Current
Manage email correspondence between the Ontario Fire College, instructors and Fire Chief's of Ontario.
Coordinate fire ground rentals, fire courses and offsite deliveries.
Hire caterers, arrange daily snacks and budgets for each course weekend.
Create and submit invoices to fire departments upon completion of the course.
Correspond with Academic Standards and Evaluations regarding testing for each course.
Create contracts and arrange hiring of instructors and ground support based on curriculum and class size.
Maintain classroom facilities and kitchens of both training classes. Ensuring each is stocked and ready for next class.
Troubleshoot any issues that may arise while classes are running and arrange for proper departments to address issues (IT, facilities, etc.).
Event planning for meetings that are held at the RTC
Adjunct Instructor
Ontario Fire College
11.2023 - Current
Defined and articulated goal learning outcomes, performance metrics, and changes to improve student learning.
Implemented additional learning strategies to engage students in a classroom environment.
Examined and graded assignments and assessments to report grades to appropriate personnel.
Used technological equipment to enhance process of students' learning.
Improved student understanding by efficiently managing teaching materials and answering students' discussion inquiries.
Dance Studio Owner/manager
FlashPointe Dance Studio
Gananoque, ON
09.2018 - Current
Implemented innovative programs and methods of instructing for employee/volunteer retention.
Develop and deliver diverse curriculum for over 100 students with all abilities annually.
Develop annual budget and facilitate all rental agreements, costume purchases and employee wages.
Recruit, hire, and train personnel.
Observed each employee/volunteer's individual strengths and placed them in programs that fit their strengths while guiding them through areas that needed improvement.
Responsible for all event planning, communications, social media marketing, and personal relations.
Instruct young dancers in a positive and accepting environment.
Remain current and flexible with program trends and communicate with other local program directors to offer
Assistant to Medical Director
KOPI
Kingston, Canada
09.2016 - 09.2019
Initiated a pilot project that improved clinic efficiency and client satisfaction (this program has been permanently adopted by the clinic!).
Organized the daily intricacies of a high-volume clinic with a calm demeanor.
Maintained positive relationships and good communication with departmental heads,
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Increased customer service success rates by quickly resolving issues.
Proofread and edited documents for accuracy and grammar before being sent out to the College of Physicians and Surgeons.
Education
Bachelor of Science - Midwifery
Midwives College of Utah
Utah
Bachelor of Arts - Psychology
Laurentian University
Greater Sudbury, ON
No Degree - Emergency Medical Responder Certification
Red Cross
Kingston, ON
Crisis Intervention Certification
Toronto University
Skills
Program Improvement
Staff Scheduling
Community Relations
Multitasking
Facility Management
Event Planning
Relationship Building
Cultural Sensitivity
Excellent Communication
Conflict Resolution
Organizational Skills
Analytical Thinking
Project Management
Languages
English
Native or Bilingual
French
Limited Working
Volunteer
Volunteer with Victim Services of Leeds and Grenville
President of Leeds Fire Association (South)
Trainer for U13 Royals Girls Hockey
Woman of the Year award through Girls Inc. for creating a successful fundraising project within the community honoring a deceased teacher
Timeline
Administrative Assistant to RTC Coordinator
TLTI Fire Dept - RTC
04.2024 - Current
Adjunct Instructor
Ontario Fire College
11.2023 - Current
Dance Studio Owner/manager
FlashPointe Dance Studio
09.2018 - Current
Assistant to Medical Director
KOPI
09.2016 - 09.2019
Bachelor of Science - Midwifery
Midwives College of Utah
Bachelor of Arts - Psychology
Laurentian University
No Degree - Emergency Medical Responder Certification
Activity Director, Staffing Coordinator and Infection Control at Arcadia Medical ResortsActivity Director, Staffing Coordinator and Infection Control at Arcadia Medical Resorts