Angie Baker Dodd
Healthcare
New Westminster,BC
Summary
Results-driven professional with a proven track record in communication, administration, dental expertise, recruitment, customer service, and sales. Strong leadership and management skills. Adept at efficiently managing diverse responsibilities with a commitment to excellence. Known for effective team collaboration and delivering exceptional results. Seeking an exciting new career opportunity to leverage my multifaceted skill set and contribute to the success of a dynamic organization.
Overview
20
20
years of professional experience
Work History
Talent Acquisition Specialist
dentalcorp
New Westminster, BC
05.2019 - 10.2023
- Developed and executed recruitment strategies with leadership and dental partners to meet staffing needs.
- Identified and utilized effective channels to attract diverse dental professionals.
- Conducted interviews and assessments to evaluate candidates' skills, experience, and cultural fit.
- Collaborated with teams to ensure a smooth recruitment experience for both clients and candidates.
- Ensured a positive candidate journey from engagement to onboarding.
- Provided support in sourcing, interviewing, and negotiating salaries during the recruitment process.
- Posted job openings on various platforms for maximum visibility.
- Contributed to efficient recruiting strategies, meeting role fulfillment within requested timeframes.
- Negotiated employment offers and extended compelling job offers to candidates.
- Actively participated in career fairs, networking events, and campus presentations for lead cultivation.
- Managed and updated records in the applicant tracking system for streamlined processes.
- Established and maintained key client relationships, serving as the primary contact for recruitment services.
- Played a vital role in the recruitment lifecycle, supporting sourcing, interviews, and salary negotiations.
Dental Assisting Instructor
CDI College
Surrey, BC
05.2017 - 05.2019
- Developed and taught dental assisting curriculum.
Assessed student performance using written and practical exams. - Maintained records of grades and attendance.
Conducted one-on-one progress review sessions.
Assessed knowledge and skills through assignments and exams. - Advised on clinical best practices in a dental office.
Updated curriculum to meet industry standards. - Provided feedback on clinical settings for course and program improvement.
Senior Administrator
Pacific Blue Cross
Burnaby, BC
05.2007 - 03.2017
- Reviewed and processed medical and dental insurance claims for accuracy and compliance.
- Advised clients on optimizing healthcare benefits while minimizing expenses.
- Resolved complex insurance issues by liaising with providers, patients, and third-party payers.
- Processed payments in accordance with policy or contract terms.
- Provided guidance on medical reimbursement issues, including coding and claim forms.
- Analyzed patient records to determine coverage eligibility and benefit levels.
- Developed strategies to enhance customer service within the department.
- Conducted audits to identify discrepancies in billing documents.
- Participated in training sessions on new policies and procedures for insurance processing.
- Managed and resolved client escalations, requiring direct intervention and resolution as situations necessitated managerial involvement.
Skills
- Certified Dental Assistant (CDA)
- Detail-oriented
- Superior organization skills
- Adaptive team player
- Cheerful and energetic
- Courteous demeanor
- Strong communication skills
- Self starter
- Candidate pipeline development
- Candidate pre-screening
- Relationship building
- Customer service
- Talent management
- Recruitment
- Candidate tracking
- Contract Negotiation
- Applicant Tracking Systems
- Candidate pipeline management
- Salary and benefits negotiations
- Training and mentoring
- Wages and salary
- Benefits and compensation
- Team Building
- Training development
- Active Listening
- Pre-Employment Screening
- Work authorizations
- Organizational Development
- Candidate Sourcing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- Certified Dental Assistant license- #8396
- St John's Ambulance First Aid 2023
- Radiography certified
- Advanced skills in all Microsoft Office applications (PowerPoint, Excel, Word, Teams, Outlook and Project) CRM's, Salesforce, Dental software programs, Workday & Social Media platforms
- Excellent verbal and written communication skills with an emphasis on tact and diplomacy
- Problem-solving mindset, high attention to detail, excellent communication and interpersonal skills
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Talent Acquisition Specialist
dentalcorp
05.2019 - 10.2023
Dental Assisting Instructor
CDI College
05.2017 - 05.2019
Senior Administrator
Pacific Blue Cross
05.2007 - 03.2017
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