Angie Chaker

Enhanced loan facilitation process for customers' acquisition needs.

• Executed daily cold calls to potential clients, effectively promoting our loan services.
• Reviewed customer's interest options to guide them in making informed financial decisions and optimizing their debt.
• Presented product information to clients, enhancing awareness and increasing sales.
• Ensured a positive loan experience for customers, building lasting relationships.
• Performed routine security screenings of clients to safeguard against fraudulent activities.
• Checked loan applications to ensure all details were accurate and verified.
• Coordinated interactions between customers, sellers, dealers, and private investors to effectively address client needs.
• Engaged in systems meetings to improve the loan experience through the implementation of Dealertrack, Freshsales, and Frontline.

Delivered support as a subcontractor to IBM-Manulife project.

• Created daily and monthly SLA analysis using Excel charts and pivot tables.
• Engaged in routine discussions to enhance overall customer quality and performance metrics.
• Coordinated the return of equipment and orders, maintaining inventory accuracy.
• Conducted monthly financial analysis of the Manulife billing report.
• Managed daily email correspondence through Lotus Notes.
• Cultivated long-term relationships with Manulife clients, driving consistent business growth.

Executed data reporting tasks during a short-term contract role.

• Data maintenance of Oracle, Locnet, and SAP orders.
• Coordinated and ensured accurate item setup, price entry, order downloads, and minimum run requirements.
• Assisted in the development of new policies and procedures.
• Handled customer concerns pertaining to orders, shipments, and payments.
• Managed customer account adjustments for SAP order and shipment errors.
• Generated comprehensive reports by gathering and analyzing sales, distribution, and service data on a daily, weekly, and monthly basis.
• Supported the sales team in achieving all sales and service objectives.