ANGELA BALDERRAMA
Desert Hot Springs
Summary
Customer Service and Administrative Support professional experienced in appointment scheduling and insurance verification. Enhanced client satisfaction and streamlined processes through effective communication and multitasking abilities. Committed to teamwork and continuous professional development while bringing a resourceful and detail-oriented approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Personal Account Manager
Lux Records LLC
Hemet, CA
06.2022 - Current
- Led initiatives to cultivate long-term relationships with key accounts, increasing loyalty rates.
- Mentored junior team members on best practices in account management and customer relations.
- Cultivated strategic partnerships with other professionals in the industry such as attorneys, tax advisors, mortgage brokers-strengthening the network of resources available for mutual benefit.
- Oversaw project timelines, ensuring adherence to deadlines and quality standards across accounts.
- Coordinated with compliance teams to ensure all regulatory requirements were met throughout the account management process.
- Resolved logistical issues proactively, minimizing disruptions to daily activities of owner's responsibilities.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Wrote reports, executive summaries and newsletters.
Tour Bus Driver
Lux Records LLC
Los Angeles, CA
02.2022 - Current
- Conducted pre-trip inspections to maintain vehicle safety and operational readiness.
- Ensured timely arrival at all destinations by adhering to established schedules and planning efficient routes.
- Managed emergency situations effectively, prioritizing passenger safety and addressing concerns promptly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced overall tour experience for passengers by accommodating unique requests or providing insider tips on local attractions and events.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Collaborated with management to develop training materials for driver safety workshops.
Pharmacy Technician
Fiesta Pharmacy
Pasco, WA
12.2019 - 07.2022
- Professional filling of prescriptions (right medication, right dosage, right amount).
- Interpret and enter prescriptions.
- Processed prescriptions by verifying accuracy and ensuring compliance with legal regulations..
- Managed 3rd party insurance processes and resolved insurance-related issues for patients.
- Resolves insurance-related issues and assists patients with various forms of financial assistance.
- Medicare, Medicaid & Insurance Claims Processing.
- Informed patients about their medications through direct phone communication to ensure understanding.
- Conducted therapy and medication adherence checkups.
- Prepares medication for delivery to patients and departments.
- Performed precise calculations for medication dosages.
- Drug Classifications & Safety.
- Medication Inventory Management.
- FDA Compliance.
- Delivered exceptional customer service, contributing to increased patient satisfaction.
Medical Biller
Remote
Desert Center, CA
04.2020 - 06.2022
- Analyzed billing data to identify trends, providing insights for strategic decision-making in revenue cycle management.
- Implemented workflow improvements that reduced claim processing time and increased efficiency.
- Collaborated with healthcare providers to resolve billing issues and improve claims submission processes.
- Trained junior staff on coding standards and insurance regulations to enhance team performance.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Conducted quality assurance reviews to ensure adherence to service standards and protocols.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided product knowledge support to customers, enhancing overall satisfaction and retention.
Patient Service Representative
R1 RCM, Inc.
Pasco, WA
02.2018 - 06.2022
- Registration, check in and check Out duties such as appointment scheduling, collecting co-payments and previous balances, assisting with insurance verification.
- Answered phones and documented messages in patients' electronic charts for nurses and doctors.
- Verified patient insurances, input, and scanned patients' registration/HIPPA forms (new and updated) and medical releases in the electronic chart.
- Investigated and directed patient inquiries or complaints to appropriate medical staff and followed up for satisfactory resolution.
- Checked fax inbox and assigned documents in electronic charts, faxed documents for doctors and nurses.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Maintain knowledge of community services and resources available to patients.
- Generated daily schedule and financial reports to track appointments, staff allocations, and individual deposit intake.
- Assist with training new employees by providing them with required resource material in order to perform daily tasks.
Front Desk Agent
Red Lion Hotels
Pasco, WA
01.2021 - 02.2022
- Answered inquiries on hotel services, guest registration, and travel directions; recommended shopping, dining, and entertainment options to enhance guest experience.
- Confirmed guest reservations in the hotel management system to ensure accurate booking records. in system and reviewed all noted information.
- Recorded guest comments or complaints and referred customers to managers.
- Coordinated sales and logistics for wedding parties and events, ensuring seamless execution and guest satisfaction.
- Collaborated with regional manager to forecast rates based on market trends, optimizing revenue potential.
- Improved property management functionality by submitting key change requests.
Enterprise Sales Executive
Enterprise Holdings
Pasco, WA
04.2018 - 05.2020
- Guided customers in selecting computer and electronic products, contributing to high sales volume.
- Collaborated with cross-functional teams to optimize product offerings and align with market demands.
- Analyzed market trends to identify new business opportunities and inform decision-making processes.
- Fostered long-term relationships with key stakeholders, ensuring alignment on goals and objectives.
- Trained and mentored junior sales staff, improving team capabilities and fostering a collaborative environment.
- Updated product knowledge through participation in product and vendor training, ensuring informed customer interactions.
- Ensured a clean work area while processing item stock and completing mark downs.
Shift Manager
Taco Bell
San Diego, CA
02.2014 - 03.2018
- Led team of 10 to 15 sales associates to achieve store goals.
- Trained staff to effectively handle difficult sales situations, enhancing customer satisfaction.
- Delegated specific duties to employees, optimizing store operations.
- Trained and developed new associates on all positions in store.
- Interviewed job candidates and helped make staffing decisions.
- Reported to the district manager regarding all store and staff issues.
- Counted cash drawers daily to ensure accurate financial reporting. and made bank deposits.
- Completed morning and nightly management paperwork.
Education
College Degree - Pharmacy Technician
Rx health academy
04-2021
High school diploma - undefined
Palm Springs High School
CA06-2014
Skills
- Client relationship management
- Account management
- Client engagement
- Customer service
- Insurance verification
- Clinical Pharmacy Experience
- Hospital experience
- Medical terminology
- Attention to detail
- Time management
- Multitasking
- Task prioritization
- Appointment scheduling
- Database management
- Microsoft Excel
- Problem-solving
- Needs assessment
- Resourceful
- Team collaboration
- Communication skills
- Adaptability
- Bilingual (Spanish)
- Strategic planning
Certification
Pharmacy Technician License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Account Manager
Lux Records LLC
06.2022 - Current
Tour Bus Driver
Lux Records LLC
02.2022 - Current
Front Desk Agent
Red Lion Hotels
01.2021 - 02.2022
Medical Biller
Remote
04.2020 - 06.2022
Pharmacy Technician
Fiesta Pharmacy
12.2019 - 07.2022
Enterprise Sales Executive
Enterprise Holdings
04.2018 - 05.2020
Patient Service Representative
R1 RCM, Inc.
02.2018 - 06.2022
Shift Manager
Taco Bell
02.2014 - 03.2018
High school diploma - undefined
Palm Springs High School
College Degree - Pharmacy Technician
Rx health academy