JAMES NTABYERA

• Provide leadership in the implementation of the Bank’s business strategy at Branch Level and ensure alignment with the Bank’s overall goals and objectives to achieve business profitability
• Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
• Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering(AML) and Sanctions related requirements contained in policies, procedures and processes
• Ensure Overall Operational readiness and efficiency of the Branch infrastructure
• Delegate authority and responsibility in line with business objectives and service standards to ensure the empowerment, motivation and effectiveness of all subordinates
• Developed and Executed business plans to further strengthen and maximize territory sales and profits.

• Acquire new accounts
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• ATM balancing entries
• Drive Branch’s sales through efficient services
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Functions as dual custody for the cash vault, opening and closing the vault and control of all cash and negotiable instruments and cash
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Assist Branch Manager to meet sales goals by generating accounts and cross selling bank products
• Assist client service representatives with opening new accounts during peak period to fasten this service to Bank’s clients
• Approves all operations entries for daily activities
• Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Developed strong relationships with key clients, contributing to significant growth in business revenue.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Answer questions in person to customers where necessary
• Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports
• Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers’ needs.
• Completes special requests by closing accounts, taking orders for checks, exchanging foreign currencies and providing special statements
• Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins
• Maintains supply of cash and currency and turns in excess cash and mutilated currency to head teller
• Maintains customer confidence and protects bank operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed