ANGELOU BORJA
Dawson Creek,Canada
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Stonebridge Hotel
12.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Prepared reports on guest satisfaction levels and other metrics.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Manager
Walmart
03.2022 - Current
- Responding to customer service issues and complaints in a timely manner
- Creating effective customer service procedures, policies, and standards
- Supervising day-to-day operations in the customer service department.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Prep cook
Fixx Urban Grill
07.2023 - 12.2023
- Undertake cooking duties such as soup, stocks and sauces
- Label and stock all ingredients on shelves so they can be organized and easily accessible
- Measure ingredients and seasonings to be used in cooking
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc
- Ensure all food and other items are stored properly.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Self-Checkout Attendant
Walmart
08.2021 - 02.2022
- Provides excellent Customer service through: Greeting all customers as they approach the self-checkout area in a polite and friendly manner
- Moving to the outside of the self-checkout area, when possible
- Inviting Customers to use the self-checkouts
- Educating customers on the correct and efficient use of a self-checkout, when applicable
- Answering telephones and giving information to callers, taking messages, or transferring calls to appropriate individuals
- Managing the Return and Refund.
Sales Marketing Supervisor
UCPB General Insurance Company Inc.
02.2020 - 04.2021
- Develops sales strategies and approaches for various products and services
- Maintains excellent relationships with clients through superior customer service
- Tracks sales data and works to meet quotas
- Analyzes trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance
- Negotiating all contracts with prospective clients.
Account Servicer (Telemarketing)
UCPB general insurance company Inc.
07.2015 - 01.2020
- Responsible for the Cashiering function of the Branch
- Collections of overdue payments and payments
- Releasing of Agents communications and Benefits
- Advises present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies
- Maintains quality service by following organization standards
- Calls prospective customers in designated market area to qualify leads and explain type of product offered
- Follows up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems
- Maintains phone time or sales quotas as determined by management.
Supervisor
Treasure Art Gallery
02.2014 - 05.2015
- Training personnel and introduction to the realm of art
- Assisting sales teams for marketing concepts
- Handle responsibilities of managing and generating various business reports like cash flow on monthly basis
- Manage and analyze loss and profit statements.
Social Worker /Youth Worker
Barangay Sucat
10.2010 - 10.2013
- Reaching out to all minorities
- Look into their need to relate and live community
- Organize, develop and run recreational activities
- Review youth leader applications and provide leadership and educational training for working with kids.
- Coordinated and managed volunteer activities for community service projects.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
Education
Advance Culinary Arts Certificate -
Northern Lights College
01.2023
Business Management Certificate -
Northern Lights College
01.2022
Advance motor insurance -
Insurance Institute for Asia & the pacific, Inc.
01.2018
Basic Non-Life Insurance -
Insurance Institute for Asia & the pacific, Inc.
01.2016
Bachelor of Business Administration And Management - Business Management
Centro Escolar University
Manila Philippines04.2015
Skills
- Multicultural Competence
- Behavioral Management
- Multidisciplinary team collaboration
- Capacity Building
Certification
- Food safe Certification
- Emergency First Aid in Child care
- Class 5 driver license
Timeline
Front Desk Agent
Stonebridge Hotel
12.2023 - Current
Prep cook
Fixx Urban Grill
07.2023 - 12.2023
Customer Service Manager
Walmart
03.2022 - Current
Self-Checkout Attendant
Walmart
08.2021 - 02.2022
Sales Marketing Supervisor
UCPB General Insurance Company Inc.
02.2020 - 04.2021
Account Servicer (Telemarketing)
UCPB general insurance company Inc.
07.2015 - 01.2020
Supervisor
Treasure Art Gallery
02.2014 - 05.2015
Social Worker /Youth Worker
Barangay Sucat
10.2010 - 10.2013
Advance Culinary Arts Certificate -
Northern Lights College
Business Management Certificate -
Northern Lights College
Advance motor insurance -
Insurance Institute for Asia & the pacific, Inc.
Basic Non-Life Insurance -
Insurance Institute for Asia & the pacific, Inc.
Bachelor of Business Administration And Management - Business Management
Centro Escolar University
- Food safe Certification
- Emergency First Aid in Child care
- Class 5 driver license
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