Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angelo Ramon Del Fonso

Edmonton

Summary

Dynamic IT professional with extensive experience at Satal Qatar Contracting, excelling in system troubleshooting and network administration. Proven track record in optimizing software performance and enhancing user experience through effective communication and problem-solving skills. Adept at fostering collaboration across teams to drive project success and deliver tailored technical solutions.

Experienced with troubleshooting and resolving software issues, ensuring optimal system performance. Utilizes strong technical skills to diagnose and fix software problems efficiently. Track record of providing reliable technical support and maintaining high standards of operational excellence.

Knowledgeable [Desired Position] with robust background in software troubleshooting and maintenance. Demonstrated ability to resolve complex technical issues and streamline software processes, enhancing system performance. Proven expertise in diagnosing software problems and providing effective solutions while showcasing strong analytical and problem-solving skills.

Professional software technician with strong focus on delivering high-quality results. Skilled in troubleshooting, system maintenance, and software installation. Valued team player known for adaptability and effective collaboration. Proficient in various programming languages and well-versed in hardware and software integration.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

25
25
years of professional experience

Work History

Hardware and Software Technician

Self Employed
10.2011 - 03.2025
  • Contributed to product development by conducting thorough testing and providing detailed feedback on bugs and areas of improvement.
  • Facilitated cross-functional collaboration by serving as a liaison between developers, quality assurance teams, and end-users during the design process.
  • Assisted in integrating third-party applications, ensuring seamless communication between systems.
  • Optimized software performance through regular maintenance activities such as patch installations and system upgrades.
  • Supported end-users by troubleshooting complex technical problems and offering tailored solutions.
  • Delivered personalized training sessions for clients on newly-implemented software systems, facilitating quick adoption among users.

I.T. Technician

Satal Qatar Contracting
10.2007 - 07.2011
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Improved network efficiency by optimizing configurations and implementing necessary updates.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Configured systems according to prescribed software and hardware frameworks.
  • Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
  • Developed and documented standard operating procedures for consistent IT service delivery across the organization.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Enhanced system security and minimized vulnerabilities with regular updates and patches to software.
  • Enhanced organizational efficiency by automating routine IT tasks, allowing staff to focus on more strategic projects.
  • Optimized help desk operations, effectively managing incoming requests to ensure timely and accurate support.
  • Supported seamless remote work transitions by setting up and troubleshooting VPN connections for employees.

Project Coordinator

Bayer Philippines, Inc.
06.2005 - 09.2007
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Created job files for each project and maintained current data in each file.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Responded to requests for information on materials to inquiring parties.

Customer Care and Technical Point Person

Smart Communications - PLDT RCB Makati
11.2002 - 02.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

EDP Programmer & Supervisor

Amertron Inc.
05.2000 - 05.2002
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Identified opportunities for process improvement, leading to a more efficient development cycle.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
  • Consistently met project deadlines by effectively managing priorities and maintaining a strong work ethic.
  • Reduced system errors and improved reliability through rigorous debugging processes.
  • Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.
  • Enhanced user experience by redesigning software interface, based on feedback from usability testing sessions.
  • Collaborated closely with cross-functional teams to gather requirements and deliver software that exceeded expectations.

Education

Bachelor of Science - Computer And Information Systems

Wesleyan University-Philippines
Philippines
11-1999

Associate of Science - Computer Programming

AMA Computer Learning Center
Philippines
05-1995

Skills

  • System troubleshooting
  • Hardware installation
  • API integration
  • Network administration
  • Software development
  • Software documentation
  • Performance optimization
  • Cross-platform compatibility
  • Software testing
  • Version control systems
  • Operating systems
  • User interface design
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Microsoft windows and office
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Network support
  • Active listening
  • Effective communication
  • Verbal and written communication
  • Remote technical support
  • Decision-making
  • Remote support
  • Relationship building
  • Help desk support
  • Desktop support
  • Friendly and patient
  • Troubleshooting network issues
  • Software installation
  • Technical issues analysis
  • Self motivation
  • Hardware and software repair
  • Network configuration
  • Technical troubleshooting
  • Highly professional
  • System upgrades
  • Computer diagnostics
  • Risk assessment
  • Professionalism
  • Customer communication and empathy
  • Interpersonal communication
  • VPN management
  • Device installation
  • Application support
  • Time management abilities
  • Written communication
  • System testing
  • Quality assurance
  • Training development
  • Software upgrades
  • Application installations
  • System maintenance
  • Hardware and software configuration
  • Online chat support
  • Support services
  • Call management
  • Equipment Repair
  • Customer needs assessment
  • User support
  • Hardware diagnostics
  • System configuration
  • Employee computer support
  • Technical communication
  • LAN/WAN
  • Equipment inspection
  • Problem-solving aptitude

Languages

English
Native or Bilingual
Italian
Full Professional

Timeline

Hardware and Software Technician

Self Employed
10.2011 - 03.2025

I.T. Technician

Satal Qatar Contracting
10.2007 - 07.2011

Project Coordinator

Bayer Philippines, Inc.
06.2005 - 09.2007

Customer Care and Technical Point Person

Smart Communications - PLDT RCB Makati
11.2002 - 02.2005

EDP Programmer & Supervisor

Amertron Inc.
05.2000 - 05.2002

Bachelor of Science - Computer And Information Systems

Wesleyan University-Philippines

Associate of Science - Computer Programming

AMA Computer Learning Center

Similar Profiles

CREATE PROFILE
Angelo Ramon Del Fonso