Angelo Scerni
Barrie,ON
Summary
Dynamic leader with proven expertise in inventory management and exceptional communication skills, honed at Wicks and Wires Vape Shoppe. Spearheaded inventory forecasting models, significantly enhancing customer satisfaction through strategic problem-solving and teamwork. Adapted swiftly to market trends, achieving notable efficiency in operations.Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
9
9
years of professional experience
Work History
Operations Manager
Wicks and Wires Vape Shoppe
05.2019 - 03.2025
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed and updated product listings on the company website, ensuring accurate and consistent data entry across various product categories.
- Assisted in the implementation of product categorization strategies to enhance user navigation and improve sales performance.
- Utilized content management systems (CMS) to efficiently input, update, and manage product data.
- Developed and implemented inventory forecasting models to predict demand, optimize stock levels, and reduce excess inventory.
- Analyzed historical sales data, market trends, and seasonal fluctuations to create accurate inventory forecasts.
- Monitored inventory turnover and key performance indicators to adjust forecasts and improve inventory management efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Assistant Store Manager
Wicks and Wires Vape Shoppe
08.2017 - 10.2018
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Store Manager
Just Vape Inc
05.2016 - 07.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Bachelor of Arts - Philosophy
Brock University
St. Catharines, ON04-2016
Skills
- Communication (written and verbal)
- Time Management
- Collaboration and Teamwork
- Problem-solving
- Data Analysis
- Inventory Management
- Highly adaptable with a strong capacity for learning and applying new information
Languages
English
Native or Bilingual
Timeline
Operations Manager
Wicks and Wires Vape Shoppe
05.2019 - 03.2025
Assistant Store Manager
Wicks and Wires Vape Shoppe
08.2017 - 10.2018
Store Manager
Just Vape Inc
05.2016 - 07.2017
Bachelor of Arts - Philosophy
Brock University
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