Angelo Ponce
Summary
Spirited Grocery team member with four years of experience. provides exceptional customer service and presents the fresh food inventory in both an oral and visual manner to increase customers' levels of satisfaction. passionate about providing excellent service to wonderful clients. dependable person with a strong interpersonal skill set. Real team player who is dedicated to delivering top-notch work results. positively engages both customers and staff when working in a retail setting. Candidate who is reliable and disciplined and who successfully manages many priorities. willingness to accept more duties in order to achieve team objectives. but also placing a priority on the security and comfort of customers
Overview
4
4
years of professional experience
Work History
Grocery Team Member
Parkland Coop
03.2020 - Current
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions, educating customers on standard preparation and food pairing.
- Retrieved items for customers and verified prices.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Line Cook
Tipsy's Bar Lounge
03.2021 - 10.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Assisted in developing new menu items to reflect restaurant's style and standards.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Interacted with guests to obtain feedback on product quality and service levels.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Developed innovative, creative menu items and recipes.
Commercial Wood Production
Porcupine Opportunities Program
11.2021 - 01.2022
- Demonstrated in-depth knowledge of sanders, saws and routers.
- Built products tailored to meet needs and specifications of clients.
- Followed drawings and measurement specifications to accurately construct products.
- Trimmed sections of new construction to meet existing structure or joints to fit together tightly.
- Drafted diagrams and cut lists for each project to define layouts, correct construction methods and required materials.
Food Server
Caroline's Restaurant
10.2019 - 10.2020
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Porcupine Plain Composite High School
Porcupine Plain, SK06.2023
Skills
- Public Speaking
- Team Oversight
- Verbal and Written Communication
- Bilingual
- Conflict Mediation
- Physically fit
- Critical Thinking
- Active Listening
- Guest Services
- Equipment Operation
- Cleanliness and Sanitation
- Emergency Care
Accomplishments
The basketball team of Porcupine Plain has been a part of mine since my first year of high school, and in my last year, we won second place provincial champions and carried home a banner for our school. I have also won awards for culinary arts three years in a row. I achieved these accolades through perseverance and hard effort.
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Commercial Wood Production
Porcupine Opportunities Program
11.2021 - 01.2022
Line Cook
Tipsy's Bar Lounge
03.2021 - 10.2022
Grocery Team Member
Parkland Coop
03.2020 - Current
Food Server
Caroline's Restaurant
10.2019 - 10.2020
High School Diploma -
Porcupine Plain Composite High School
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