Angelo Pharr
San Francisco
Summary
Dedicated professional with a strong background in vehicle recovery and customer relationship management. Recognized for effective communication and route coordination, ensuring timely service delivery and enhanced client satisfaction. Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments.
Overview
11
11
years of professional experience
Work History
Tow Truck Operator
Do it all tow trucking
08.2021 - 10.2022
- Operated tow trucks to safely transport vehicles and equipment.
- Responded promptly to emergency towing requests from clients and authorities.
- Conducted vehicle inspections before and after towing operations for safety compliance.
- Communicated effectively with dispatchers to coordinate service calls and routes.
- Assisted stranded motorists with basic troubleshooting and vehicle recovery techniques.
- Maintained accurate records of towing services and client interactions for reporting purposes.
- Collaborated with team members to ensure efficient operations during high-demand periods.
- Loaded vehicles onto flatbeds or dollies in accordance with safety procedures.
Customer Service Associate
Fairfax Liqour
06.2014 - 03.2015
- Assisted customers with inquiries and product information through various communication channels.
- Processed customer orders and returns using the company's order management system.
- Resolved customer complaints by providing effective solutions and maintaining professionalism.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Documented customer interactions accurately in the customer relationship management software.
- Educated customers about new products and promotions during service interactions.
- Maintained a clean and organized workspace to support efficient operations and service flow.
- Participated in team meetings to share insights and contribute to service improvement strategies.
Warehouse Associate
Ez Pack Refuse Hauling Solutions
05.2011 - 06.2014
- Operated forklifts to transport goods throughout the warehouse efficiently.
- Organized inventory for easy access and accurate stock levels.
- Assisted in loading and unloading vehicles to streamline operations.
- Maintained cleanliness and safety standards in the warehouse environment.
- Collaborated with team members to fulfill daily shipping and receiving tasks.
- Conducted regular inspections of equipment to ensure proper functioning.
- Documented inventory transactions using warehouse management systems accurately.
- Trained new hires on safety procedures and operational best practices.
Education
High School Diploma -
Oakland Technical High School
Oakland, CA06-2002
Skills
- Vehicle towing
- Safety compliance
- Emergency response
- Vehicle recovery
- Route coordination
- Customer relationship management
- Effective communication
- Record keeping
- Inventory management
- Equipment operation
- Interstate Driving
- Loading and unloading
- Safety regulations compliance
- Problem solving
- Team collaboration
- Logistics coordination
Timeline
Tow Truck Operator
Do it all tow trucking
08.2021 - 10.2022
Customer Service Associate
Fairfax Liqour
06.2014 - 03.2015
Warehouse Associate
Ez Pack Refuse Hauling Solutions
05.2011 - 06.2014
High School Diploma -
Oakland Technical High School