Angelo Manolakis

Safety & Security Operations

• Provides security at a medical center, ensuring the safety of employees, patients, visitors, and company assets.
• Monitors and enforced compliance with safety procedures, security protocols, and facility regulations.

Crisis Response & Patient Management

• Managed high-stress situations involving psychiatric patients, including going “hands on” when individuals became aggressive, while maintaining professionalism and de-escalation techniques.
• Identified and responded to security violations, taking reasonable and prudent actions to restore order and protect staff and patients.

Communication & Reporting

• Maintained accurate incident reports, visitor logs, and security documentation to support compliance and accountability.
• Partnered with medical staff and management teams to ensure smooth operations during emergencies and daily routines.

Leadership & Professionalism

• Acted as a visible presence to deter unsafe behavior and promote a secure environment.
• Demonstrated strong judgment in making quick decisions during high-pressure situations, contributing to a safe workplace culture.

Advocacy & Representation

• Represented formerly incarcerated and system-impacted youth at statewide conferences on higher education, including public speaking engagements before U.S. Senators and other policymakers.
• Advocated for restorative justice and expanded educational access for justice-impacted communities across California.

Program Development & Student Support

• Assisted in strengthening and expanding support programs for formerly incarcerated youth within the California Community Colleges system.
• Provided direct student support services, connecting youth to postsecondary opportunities, wraparound resources, and in-person college instruction inside juvenile detention facilities.

Community Engagement & Outreach

• Helped raise millions of dollars in funding for programs such as Project Rebound and Project Change, supporting system-impacted students across California State Universities (CSUs), community colleges, and University of California (UC) campuses.
• Connected students with College of San Mateo resources including the summer bridge program, academic and social support services, and nationally recognized learning communities (Puente, Umoja, Mana).
• Supported career and technical education initiatives, mentoring students in navigating academic and career pathways.

Leadership & Public Speaking

• Acted as a visible advocate for equity and inclusion through statewide panels, conferences, and community events.
• Delivered presentations and engaged in public speaking forums to promote restorative justice, student success, and the expansion of higher education opportunities for system-impacted individuals.

Operations & Team Leadership

• Proven ability to lead, inspire, and develop teams while fostering a positive and collaborative workplace culture.
• Skilled in conflict resolution, decision-making under pressure, and maintaining compliance with HR policies, labor laws, and cannabis regulations (including Metrc).

Retail & Compliance Management

• Managed day-to-day store operations to maximize sales growth, ensure compliance with City, State, and DCC/California cannabis standards, and uphold company mission and values.
• Oversaw cash handling, POS accuracy, ID verification, financial reporting, and adherence to security and safety protocols.
• Experienced in inventory control, product intake, labeling, FIFO rotation, cycle counts, audits, and cannabis waste compliance.

Customer Experience & Sales Growth

• Trained and coached staff to deliver exceptional customer service, increasing customer loyalty and retention.
• Drove customer visit goals, executed sales floor presentation, and implemented strategies to boost sales and operational efficiency.
• Partnered with management to communicate goals, delegate tasks, and align store operations with company vision.

Technical Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams), Point of Sale systems (POS/Indica Online), and compliance tracking tools (Metrc).

Employee Onboarding & Recruitment

• Facilitated smooth onboarding by conducting orientations, managing new hire paperwork, and ensuring compliance with company policies.
• Supported recruitment efforts including job postings, resume screening, interview scheduling, and coordination with hiring managers.

Employee Relations & Benefits Administration

• Acted as a first point of contact for employee inquiries regarding HR policies, benefits, workers’ compensation, and leave accruals.
• Assisted employees with enrollment and questions related to health insurance, retirement, and other benefits programs.

Training & Compliance

• Coordinated training sessions to support compliance and continuous learning, with strong knowledge of company policies, labor laws, and safety regulations.
• Supported development initiatives to improve employee performance and engagement.

Payroll & Recordkeeping

• Assisted with payroll functions, including timekeeping, wage calculations, and resolving discrepancies in WorkDay, Excel, and MyTime.
• Maintained accurate and confidential employee records, performance reviews, and disciplinary documentation.

HR Operations & Performance Management

• Participated in HR projects to enhance engagement and operational efficiency.
• Supported performance review cycles and guided managers in performance appraisal processes.
• Conducted terminations and employee conversations with professionalism and compliance.

Collaboration & Systems

• Partnered with HR colleagues and leadership to align operations with organizational goals.
• Proficient in HR systems (WorkDay, MyTime) and Microsoft Office Suite.