Angelo Alhajj
Edmonton
Summary
People-focused operations leader with 4+ years of progressive leadership experience, managing multidisciplinary teams and high-risk service environments. Proven record of reducing incidents, improving staff retention, strengthening compliance, and stabilizing complex caseloads. Trusted partner to executive leadership in escalations, performance management, and service quality.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Team Leader
Winder Inclusive Communities Service
Sherwood Park
05.2023 - Current
- Lead and supervise a team of frontline staff supporting 12-14 high-needs clients in complex service environments
- Directly supervised 6-7 staff members across rotating schedules and service environments
- Serve as primary escalation point for incidents, staff issues, and client risk, advising senior leadership and external stakeholders on mitigation and resolution
- Reduced incident frequency materially through proactive coaching, improved documentation standards, and consistent follow-up
- Improved staff retention and engagement by implementing structured onboarding, ongoing feedback, and performance management practices
- Conduct hiring, training, scheduling, and day-to-day operational oversight for assigned teams
- Ensure regulatory compliance through accurate reporting, incident reviews, and adherence to organizational policies
- Collaborate with families, guardians, trustees, and partner organizations to ensure continuity and quality of care
- Contribute to organizational decision-making and continuous improvement initiatives at the leadership level
Frontline Support Worker
Winder Inclusive Communities Services
Sherwood Park
09.2021 - 05.2023
- Provided direct support to individuals with developmental disabilities, delivering person-centered care in line with individualized service plans
- Recognized early for leadership potential and placed on a formal development plan leading to promotion into Leadership Team
Fundraising Representative (Summer Role)
World Vision Canada
Edmonton
05.2019 - 09.2019
- Conducted door-to-door outreach to secure ongoing donor sponsorships
- Communicated impact of global humanitarian initiatives including education, clean water, and nutrition programs
- Built resilience, persuasion, and performance discipline in a target-driven environment
- Consistently met performance expectations in a results-driven environment
Education
Bachelor's degree - Psychology
Concordia University
Edmonton, ABSkills
- Stakeholder & Family Engagement
- Staff Recruitment
- Training & Retention
- Process Improvement
- Documentation
- Risk Management
- Incident Response
- Crisis Management
- Escalation Handling
- OH&S
- Regulatory Compliance
- Operations
- Service Delivery
- People Leadership
- Performance Management
Certification
- Non-Violent Crisis Intervention (NVCI / SIVA)
- SIVA Certified Instructor
- Applied Suicide Intervention Skills Training (ASIST)
- ASIST Tune-Up & LivingWorks Suicide Prevention
- Leadership & Management Training
- Crisis Prevention / De-escalation Training
- Mental Health First Aid (MHFA)
- Positive Behaviour Support (PBS)
- Change & Motivational Interviewing
- Emergency First Aid & CPR/AED - Level C
- Health & Safety / OH&S Training
- Medication Administration Certification
Additional Information
Eligible to work in Canada without sponsorship, True, True
Languages
- French
- Arabic
- English, Fluent
- French, Fluent
- Arabic, Fluent
Awards
Above & Beyond Award, Highest Organizational Recognition, 12/01/22, Awarded organization-wide for exceptional impact and performance within first year of employment. Subsequently promoted into leadership role; no longer eligible for individual awards due to decision-making responsibilities.
Groups
- Organizational Representative - Community Safety & Well-Being (CSWB) Stewardship Committee, Represent Winder Inclusive Communities Service (WICS) on a county-wide, multi-sector governance table including executive leaders from municipal services, healthcare, education, law enforcement, and community organizations. Contribute to system-level collaboration focused on community safety, advancement, and well-being.
- Member - Mental Health Action Table (CSWB Subcommittee), Participate in cross-sector planning and collaboration focused on mental health initiatives, prevention, and community response.
- Head - Social Connections & Skill Development Committee, Lead committee initiatives focused on community integration, skill development, and social engagement. Lead multiple projects aimed at improving service delivery, participation, and quality-of-life outcomes. Coordinate cross-functional input to inform program-level improvements.
- Member - Community Projects Committee, Contribute to organizational projects and initiatives aimed at service enhancement and community impact.
Personal Information
Willing To Relocate: Anywhere
Timeline
Team Leader
Winder Inclusive Communities Service
05.2023 - Current
Frontline Support Worker
Winder Inclusive Communities Services
09.2021 - 05.2023
Fundraising Representative (Summer Role)
World Vision Canada
05.2019 - 09.2019
Bachelor's degree - Psychology
Concordia University