Angella Tardieu
Milton
Overview
28
28
years of professional experience
Work History
Program Manager
Christian Horizons
01.2000 - Current
- Supervise Direct Services
- Provide emergency/crisis counselling and intervention
- Coordinate one-to-one support meetings
- Improve and strengthen the standard of care
- Establish effective communication system
- Work together with Property Maintenance Coordinator and Team
- Provides effective leadership and supervision
- Conduct hiring, Performance Development Planning, and Corrective action
- Develop, Implement, Monitor and Evaluate overall program goals
- Develop initiatives that respond to gaps between the organizations existing practices and FOCUS standards
- Empower and motivate staff
- Conduct annual Ministry of Community and Social Services self-monitoring evaluation
- Comply with Health & Safety & WHMIS requirements
- Assess financial needs and prepare budgetary requirements
- Continuously monitor and provide quarterly financial report
- Develop infrastructure, home maintenance plans, and implement system of obtaining quotations
- Payroll management
- Act as an informed, tactful, and courteous representative of the organization
- Exhibit a courteous and cooperative attitude
- Proposals are accurate, thorough, and written according to required criteria
- Utilize effective and creative communication techniques
- Work in collaboration with local agencies.
Child and Youth Worker
Peel Children's Aid Society
01.1997 - 01.2000
Team Coordinator
Christian Horizons
01.1998 - 01.1999
Education
Bachelor of Science - Psychology, Exceptionality In Human Learning
University of Toronto
Toronto, ON01.1994
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Ease of Understanding
- Critical and creative thinking skills
- Motivated and passionate
Division
Employment and Social Services
Message
I am writing in response to the enge to provide service delivery to a large population of people from diverse backgrounds, by applying for the Supervisor of Social Services position. I look forward to the opportunity to work for the progressive Halton Region, with which I share the mutual goal of providing excellence in service delivery and quality customer care, while upholding the legislative standards. As a multi-faceted program manager I provide leadership to self-managing work team in their delivery of developmental services for adults with mental and developmental disabilities. I oversee the operation of 2 residential programs and 1 day program in the Oakville area and assist the District Executive Director with district strategic plan goals, in compliance with Quality Assurance Measures, set out by the Ministry of Community and Social Services. In my participation as a member of the Accreditation Leadership Team, I worked with an integrated team of professionals to identify and respond to gaps between Christian Horizons current practices and policies and the FOCUS standards. The knowledge that I have personally acquired of the Regions Housing Service delivery model and the New Housing Service Act, will support the quick acquisition of my new role as the Supervisor of Housing Programs.
Careerhighlight
- Convinced a team of 30 employees to embrace my vision for day program supports that would offer hard to serve people with disabilities a unique selection of recreational and therapeutic activities.
- Headed strategic plan to expand Day Supports from home base setting to an independent location in Oakville.
- Successfully obtained grant approval to start a day program in the Oakville area.
- Motivate and encourage team to do their best by creating and implementing monthly recognition program for staff.
Previouswork
- Promote the growth and enhance the quality of lives of 13 service recipients in 3 different model programs
- Provided emergency/crisis support (behavioural and medical) as needed
- Provided coaching to employees based on protocols, behavioural supports, medical requirements, training expectations and administration requirements, ensuring the quality of service
- Provided leadership to the Personal Plan process, in cooperation with the Independent Personal Plan Facilitators
- Collaborated with community professionals such as Physicians, Psychologists, Social Workers, Behavioural Therapists, Teachers
- Posted vacancies to Talent Acquisition Manager(s) and assisted in the interview process and effectively hired new staff
- Provided support to employees through one-on-one support meetings with team members and with regular visits
- Held staff accountable to the expectations of Christian Horizons (aka Karis) and managed performance concerns through corrective action and performance improvement plans
- Developed annual budget and persisted with it in collaboration with the Controller; accountable for budgets, to correct or report variances
- Delegated and monitored supported individual financial plans/ journals and records
- Authorized, delegated and validated expenditures regarding policies
- Paricitpated in an inquiry team, program review, and orientation of new Program Manager transfers, as requested
- Worked in collaboration with local agencies and other service providers to meet the support needs of individuals
- Approved payroll and verify staffing cost through the review of cost center reports
- Budgetted minor capital/ maintenance items (ie, Transfer Payment Ontario) alongside the Facilities team
- Lead several teams towards effectiveness
- Facilitated conflict/resolution strategies to improve and enhance team dynamics
- Assessed the training needs, model and coach staff to monitor and complete mandatory and other training are completed as required- equipped and intake staff in all areas of their position
- Organized various residential programs and community .... programs towards to achieve MCCSS QAM standards of compliance
Department
Social and Community Services
Personal Information
Title: Supervisor of Social Services
Training
- Dual Diagnosis for Supervisor
- Managing in an Emotional Climate
- Change Management Principles
- The Influential Leader
- Unleashing Power in People
- How to Handle People with Tact and Skill
- Essentials of Communication
- Competent Supervision
- Team Building & Coaching for Managers
- Conflict/Confrontation and Resolution
- Dysfunctions Of a Team
- Supporting Families Who Challenge Us
Timeline
Program Manager
Christian Horizons
01.2000 - Current
Team Coordinator
Christian Horizons
01.1998 - 01.1999
Child and Youth Worker
Peel Children's Aid Society
01.1997 - 01.2000
Bachelor of Science - Psychology, Exceptionality In Human Learning
University of Toronto
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