Angella Lee
Interior Design
Vancouver,BC
Summary
Recently graduated Interior Design Diploma student with over 10 years of hospitality and customer service experience, combined with 1.5 years as a Design Consultant in the furniture industry. Skilled in client collaboration, space planning, and design consultation, with a strong passion for creating functional and aesthetically pleasing interiors. Seeking a Junior Interior Designer role to contribute creativity, technical expertise, and exceptional client service to a dynamic design team.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Server
Hapa Izakaya
04.2023 - Current
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Design Consultant
Crate and Barrel
01.2022 - 06.2023
- Delivered engaging presentations that showcased creative concepts while effectively communicating benefits to stakeholders.
- Conducted site visits to ensure adherence to design specifications, addressing any issues promptly for seamless project execution.
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Selected appropriate color schemes, lighting fixtures, fabrics, furniture pieces that aligned with client vision while adhering to budget constraints.
- Evaluated clients'' existing spaces to identify opportunities for improvement or enhancement based on their goals and objectives.
- Met with over 5-10 customers per week to discuss design vision and individual needs.
Sales Associate
Crate and Barrel
07.2021 - 01.2022
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
GEC Educator
Lululemon
11.2020 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Server
Cactus Club Cafe
04.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Diploma - Interior Design
British Columbia Institute of Technology
Burnaby, BC 01.2023 - 12.2024
Skills
AutoCAD
SketchUp
Enscape
Time management
Space planning
Team collaboration
Client communication
Excellent attention to detail
Websites
Timeline
Restaurant Server
Hapa Izakaya
04.2023 - Current
Diploma - Interior Design
British Columbia Institute of Technology
01.2023 - 12.2024
Design Consultant
Crate and Barrel
01.2022 - 06.2023
Sales Associate
Crate and Barrel
07.2021 - 01.2022
GEC Educator
Lululemon
11.2020 - 04.2021
Server
Cactus Club Cafe
04.2019 - 08.2020
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