Angel Kevin Perez Gomez
Summary
Dynamic professional with a rich background at Paysafe Group, adept in customer relationship management and problem-solving. Excelled in team collaboration and computer skills, significantly enhancing service quality and fostering educational success at UNAM and UNITEC. Proven track record in improving program enrollment and mentoring staff, showcasing exceptional leadership and technical abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Executive
Paysafe Group
11.2021 - 04.2024
- Resolved issues by providing accurate information and guidance.
- Assisted customers with inquiries and complaints through phone and email communication.
- Handled customer transactions and processed orders with attention to detail.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Closely work with AML and CDD departments to identify issues and provide accurate information to end members.
Economics Teacher
UNAM
01.2017 - 10.2019
- Evaluated student assignments and projects with corrective comments to guide reasoning skills.
- Increased student understanding of economic principles by incorporating real-world examples and case studies into lessons.
- Adapted teaching strategies to remain inclusive to multiple learning styles.
- Implemented differentiated instruction techniques to accommodate diverse learning styles and needs within the classroom.
- Led workshops for fellow educators on best practices in economics instruction, contributing to overall departmental effectiveness.
Academic Director
UNITEC
10.2014 - 10.2019
- Streamlined budget management processes, ensuring efficient allocation of resources across all departmental activities.
- Raised overall program success by fostering strong relationships with faculty, staff, and students to create a supportive learning environment.
- Mentored junior faculty members, providing guidance on effective teaching strategies and classroom management techniques.
- Promoted diversity and inclusion within the department through strategic hiring practices and targeted outreach efforts.
- Ensured compliance with accreditation standards by maintaining rigorous academic policies and procedures.
- Increased enrollment numbers by creating targeted marketing materials highlighting program strengths and successes.
Education
Bachelor's Degree - International Economics
Universidad Autónoma Del Estado De Mexico
Mexico07.2007
Skills
- Team collaboration
- Customer relationship management
- Complaint handling
- Call center experience
- CRM software
- Account management
- Computer skills
- Problem-solving abilities
- MS office
Languages
English
Full Professional
French
Limited Working
Spanish
Native or Bilingual
Timeline
Customer Service Executive
Paysafe Group
11.2021 - 04.2024
Economics Teacher
UNAM
01.2017 - 10.2019
Academic Director
UNITEC
10.2014 - 10.2019
Bachelor's Degree - International Economics
Universidad Autónoma Del Estado De Mexico
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