Angelisha Johnson
Sacramento
Summary
Highly organized professional with extensive experience in customer service and administrative tasks. Recognized for strong communication skills and effective cash handling, ready to contribute to seamless operations and positive customer experiences. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive work experiences.
Overview
19
19
years of professional experience
Work History
Server
All Seasons All Reasons Catering
Sacramento
09.2024 - Current
- Delivered food and beverages to guests, enhancing their experience during events and functions.
- Coordinated setup and breakdown of event spaces, ensuring smooth transitions before and after service.
- Communicated with kitchen staff to ensure timely food delivery to guests.
- Executed opening and closing duties, optimizing dining area setup and supply restocking.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Sales Associate
Kohls Department Store
Sacramento
10.2018 - Current
- Processed transactions efficiently at the register.
- Guided customers in locating merchandise, improving shopping efficiency.
- Maintained clean and organized sales floor displays.
- Shared product knowledge to enhance customer satisfaction and shopping experience.
- Participated in training sessions to improve service skills and product knowledge.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Resolved customer complaints professionally, contributing to positive customer relationships.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sr. Helpline Administrator
California Chamber of Commerce
Sacramento
10.2007 - Current
- Organized documentation and maintained accurate records to ensure compliance and accessibility.
- Assisted in developing and implementing policies to enhance chamber operations.
- Provided training and support to new administrative staff members.
- Answered incoming calls and responded to member inquiries.
- Updated databases with new employee information, job changes and terminations.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Provided technical assistance with computer hardware and software issues.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Assessed customer needs through direct interaction and feedback.
- Maintained positive working relationships with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Education
Some College (No Degree) - General Studies
Sacramento City College
Sacramento, CASkills
- Food service
- Cash handling
- Point of sale systems
- Customer service
- Event setup
- Retail store operations
- Office administration
- Schedule coordination
- Scheduling
- Microsoft Office
- Reporting and documentation
- Orientation and training
- Effective communication
- Effective communication
Timeline
Server
All Seasons All Reasons Catering
09.2024 - Current
Sales Associate
Kohls Department Store
10.2018 - Current
Sr. Helpline Administrator
California Chamber of Commerce
10.2007 - Current
Some College (No Degree) - General Studies
Sacramento City College