Angelique Coleen Triunfante
San Jose
Summary
Seasoned Supervisor adept at guiding team members to timely project completion. Delegates tasks, conducts employee and supervisor training, delivers constructive feedback, resolves interpersonal conflicts, and enforces policies and procedures. Possesses exceptional communication and listening skills., offering leadership and vision to inspire teams to achieve their objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Transport Supervisor
Stanford Healthcare
02.2019 - Current
- Recruited, onboarded, trained, and supervise a team of operations employees for the Patient Transport department
- Performs weekly and annually evaluations of 30+ front lines through Key performance indicator
- Produce departmental report on a daily basis through EPIC and Excel updating colleagues and leaders on progress and roadblocks
- Execute daily huddles with leaders from different departments such as ED, Radiology, ANS, and OR teams to discuss escalations and updates
- Equally adept at managing employees and operations.
Patient Transporter
Stanford Healthcare
06.2018 - 02.2019
- Trained and coached new employees based on the department and hospital standards
- Transported patients throughout the hospital, including but not limited to patient rooms, specialized areas and treatment areas
- Participated in educational opportunities, including lead training sessions and online resources
- Communicated with nursing personnel, clinicians, technicians or reception regarding patient's arrival and departure
- Established a friendly and caring atmosphere while attending to patients.
Jollibee Team Lead/ Trainer
Jollibee
05.2015 - 07.2018
- Executed training materials both in writing and in person to be followed by employees
- Reviewed and designated daily tasks
- Operated within Jollibee's guidelines for the lead and trainer program
- Traveled extensively to assist with training and opening new stores.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT03.2024
Licensed Vocational Nurse, Associates Degree -
Unitek College
Fremont, CA07.2018
Skills
- Staff Development
- Training and mentoring
- Expectation setting
- Analytical Thinking
- Staff Management
- Decision-Making
- Organization and Time Management
- Goal-Oriented
Certification
- Licensed Vocational Nurse, 07/2018, Present
- IV therapy, 06/2021, Present
- Basic Life Support, 07/2017, Present
Projects
Train the Trainer Program, 06/2020, Present, Provided Training to Employees regarding body mechanics as well as appointing new trainers. Review and Reinforce Protocols and Policies, 10/2020, Assisted the Operation Manager by reviewing and providing insights on policies as well as reinforcing them to the frontline staff Team Spotlights, 08/2021, Created a visual board highlighting Patient Transport Employees Trained Newly Hired Supervisor, 02/2022, Provided training with newly hired supervisor by orienting with the department policies and protocols as well as reviewing supervisor's duties. Training Guidelines, 10/2019, 01/2020, Created a guideline to follow for new hires during training. Also included guidelines for trainers Unit Transfers, 2019, Present, In charge of communicating, planning, and coordinating with nursing management and front-line staff to perform and assist with patient transfers to different units while following the time frame given by the ANS team. Incentive Program, 2019, Present, Assisted with developing the employee incentive program to acknowledge employees as well as to promote motivation among frontline staff
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Transport Supervisor
Stanford Healthcare
02.2019 - Current
Patient Transporter
Stanford Healthcare
06.2018 - 02.2019
Jollibee Team Lead/ Trainer
Jollibee
05.2015 - 07.2018
Bachelor of Science - Nursing
Nightingale College
Licensed Vocational Nurse, Associates Degree -
Unitek College
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