Technical Support Technician
- 100% success rate at setting up equipment for use, ensuring proper installation of cables, operating systems, and appropriate software.
- Helped users via telephone to diagnose and triage problems. 9 out of 10 success remotely.
- Assessed daily performance of computer systems.
- Scheduled training of software applications, data entry and retrieval procedures for end users.
- Implemented remote troubleshooting techniques to solve common software and hardware issues.
- Educated customers on simple methods to solve common software and hardware issues.
- Traveled to customer locations to repair network hardware and mobile devices, including firewalls and tablet computers.
- Safeguarded data and network access through security-related support functions.
- Improved user performance by 90% providing training in hardware and software use
- Maintained detailed records of daily support activities and resolutions.
- Researched latest technology innovations to keep abreast with trend in digital transformation.
- Revised and customized programs suitable for internal needs.
- Restored performance by 95% completing basic repairs to hardware, software and equipment.
- Oversaw network and servers to detect discrepancies and issues.
