ANGELIQUE WALCOTT
Brampton,Ontario
Summary
Highly motivated and customer-focused individual with over 10 years of experience in providing exceptional customer service. Seeking a customer service position to utilize my excellent communication and problem-solving skills to enhance customer satisfaction.
- Proficient in handling customer inquiries, complaints, and resolving issues in a timely and professional manner. - Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers. - Exceptional verbal and written communication skills. - Proven ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using customer service software
Overview
8
8
years of professional experience
Work History
Cashier
Torbram McDonalds Restaurant
09.2022 - 09.2023
- Handled Money, Took orders
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Bus Driver -B License
Stock Transportation
09.2019 - 01.2020
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Administrative Assistant/ Supervisor
Hy Notes Music Academy
04.2016 - 08.2018
- Responded to customer inquiries via phone, email, and chat, addressing their questions, concerns, and providing product information
- Handled customer complaints, resolving issues to their satisfaction, and escalating complex problems to the appropriate departments.
Cashier
Memorial McDonalds Restaurant
09.2015 - 04.2016
- Handled Money, Took orders, Swept and Moped when necessary
Hy Notes Music Camp Supervisor
- 08.2015
- Program planning, Organized Activities and Trips, Taught instruments, Created invoices
Education
Lakehead University
04.2018
Completed grade 12 -
Harold M Braithwaite Secondary School
01.2011
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Dependable and reliable
- Effective communication skills
- Safety-focused
- Safe Driving Practices
Volunteer Experience
- AFCASA, President, 2013, 2015, Organized Events, Manage Meetings, Dealt with Money, Hosts Round Table
- Big Brother Big Sister, Interact with children, Helped them with social, physical and emotional problems
- Link Crew, Leader, Helped the grade nines and welcomed them to the school, Made newcomers feel welcome and safe in a new environment
References
Available Upon Request
Languages
English
Full Professional
Timeline
Cashier
Torbram McDonalds Restaurant
09.2022 - 09.2023
Bus Driver -B License
Stock Transportation
09.2019 - 01.2020
Administrative Assistant/ Supervisor
Hy Notes Music Academy
04.2016 - 08.2018
Cashier
Memorial McDonalds Restaurant
09.2015 - 04.2016
Hy Notes Music Camp Supervisor
- 08.2015
Lakehead University
Completed grade 12 -
Harold M Braithwaite Secondary School
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