ANGELIQUE LIAM BAUTISTA
Toronto,Canada
Summary
I am a business owner skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. A dependable employee seeking opportunities to expand skills and contribute to company success. Considered hardworking, ethical, and detail oriented. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Willing to take on any task to support team and help business succeed.
Overview
7
7
years of professional experience
Work History
Concierge
Condor Security
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Carries out security procedures and keeps an eye on building entry, guaranteeing a secure living space for every residents.
- Maintained knowledge of building policies and procedures to effectively address resident concerns and inquiries.
- Helping residents to program access cards and fobs.
- Responding to fires, floods, leaks, power outages, elevator entrapments, and other emergencies.
- Oversaw package and delivery distribution and storage, making sure residents received correct and timely notices..
Co-Owner
Quaint Clothing
11.2019 - Current
- Making sure that our products will go through the right process from manufacturing to customers
- Maintained financial stability through regular business forecasting and successful budgeting
- Answering customer's messages and inquiries as well as making sure to help them solve their concerns
- Increased business with improved marketing and promotional strategies diversified across multiple channels
- Prepare and Deliver products of consistent quality to customers by working directly with vendors on delivery and production issues
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
Part-time On-call Server
J&J Swagat
01.2023 - 10.2023
- Attending to the guest before, during, and after their meals
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery to guests.
- Enhanced customer satisfaction by providing timely and efficient service during high-volume events.
- Handled large parties effectively, coordinating seamless service for overall guest satisfaction.
Cashier and Server
Remelys Restaurant
04.2023 - 06.2023
- Takes the customer's orders as well as sell the restaurant's food and products
- Communicate orders to the kitchen staff
- Provides customer service by interacting with consumers through answering inquiries, concerns as well as managing to solve any conflicts
- Takes cash and card payments from the customers
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Volunteer Secretary
Environmental Club
07.2018 - 03.2019
- Company Overview: University of The East
- Planning, Organizing, and Implementing an environmental activities like Gardening, Recycling, and Reusing
- Monitoring incoming programs and holding regular meetings for the members of the club
- Holding a seminar to persuade and educate other students about the environment
- Responsible for taking the attendance at meetings
- In charge in all the announcement of the club
- Provide knowledge to other students by environmental service projects
- University of The East
Volunteer Member
First Aiders Club
07.2017 - 03.2018
- Company Overview: University of The East
- Participated in First Aiders club in my school in the Philippines
- Developed a skill through months of learning that prepared the students on how to provide first aid in case of emergency
- University of The East
Education
General Business - Diploma -
Centennial College
Toronto, ON08.2023
Skills
- Customer service
- Digital marketing
- MS Word
- PowerPoint
- Outlook
- Excel
- Financial management
- Written and verbal communication
Languages
English
Timeline
Concierge
Condor Security
11.2023 - Current
Cashier and Server
Remelys Restaurant
04.2023 - 06.2023
Part-time On-call Server
J&J Swagat
01.2023 - 10.2023
Co-Owner
Quaint Clothing
11.2019 - Current
Volunteer Secretary
Environmental Club
07.2018 - 03.2019
Volunteer Member
First Aiders Club
07.2017 - 03.2018
General Business - Diploma -
Centennial College
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