Angelique Le Pera
Customer Service Administrator
Mississauga
Summary
Motivated and detail-oriented professional seeking a Customer Service Admin role to leverage exceptional communication and organizational skills in providing excellent customer support and contributing to the overall efficiency of the organization. Experienced individual offering years of effective customer service in a retail space, listening skills and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Customer Service Administrator
Evertz Microsystems
03.2024 - Current
- Managed complex scheduling tasks such as coordinating travel to customer sites for service commissioning according to specified timeframes.
- Efficiently handling multiple customer inquiries simultaneously while adhering to service level agreements (SLAs) and deadlines.
- Process customer calls and emails by creating customer service cases and assigning to available field service engineers.
- Ensuring critical customer cases are addressed in a timely manner to minimize off-air interruption.
- Reduced response times by creating a comprehensive knowledge base for quick reference during customer interactions.
Supervisor of Tradeshows and Graphics
Evertz Microsystems
07.2023 - 03.2024
- Plan, coordinate, and execute all aspects of trade show events and conferences, ensuring seamless operations and exceptional attendee experiences.
- Collaborate with cross-functional teams, including marketing, sales, and logistics, to develop and implement comprehensive event strategies.
- Developed and maintained event budgets, tracking expenses and ensuring financial goals were met.
- Conduct post-event evaluations to analyze performance, gather feedback, and identify areas for improvement.
Sales Coordinator
Evertz Microsystems
07.2022 - 11.2023
- Trained, provided leadership, and guidance to sales admin members, offering assistance where needed to ensure maximum performance.
- Supported Sales Account Managers by generating quotes & assisting with customer projects.
- Kept detailed track of sales and customer information in company system.
- Answered customer questions about products and services.
- Organized interdepartmental training sessions
- Revamped, developed & led the company's Promotional Merchandise by maintaining Vendor relations
Claims Associate
Walmart Canada
05.2015 - 07.2022
- Coordinates and controls all returned, damaged, and recalled merchandise by obtaining proper credit from all Vendor Partners
- Organizes and files daily reports
- Controls Inventory
- Creates claims, packages and ships products to returnable vendors
- Merchandised in Fashion, Jewelry and Cosmetic departments
- Followed modular layouts - planograms
Public Relations Manager
Humber College
01.2022 - 04.2022
- Maintained energy and enthusiasm in fast-paced environment.
- Collaborated with multiples teams to ensure cohesive event.
- Developed and maintained courteous and effective working relationships.
- Wrote and released press release to media partners.
- Used coordination and planning skills to achieve results according to schedule.
- Published an article on Humber Today.
Public Relations Intern
ReSuit
09.2021 - 12.2021
- Provided administrative support to senior team members.
- Conducted research and reporting independently and via third party platforms.
- Contributed new insights and recommendations pertaining to sustainability, sharing economy, circular economy, etc.
Festival Office Intern
Indie Music Week
09.2018 - 01.2019
- Verified and collected patron tickets for several local Toronto venues
- Assisted Festival Director with administrative tasks including organization of catering services, and upholding contract requirements with sponsored partners
- Maintained full compliance with legal, health, and safety regulations
- Processed payments and maintained detailed attendance and sales records
- Updated office files daily and kept records organized.
Education
Diploma - Fashion Arts And Business
HUMBER COLLEGE
Etobicoke, ON 09.2020 - 04.2022
Post Graduate Certificate - Music Business
HUMBER COLLEGE
Etobicoke, ON 05.2018 - 12.2018
Bachelor of Arts - Communications
WILFRID LAURIER UNIVERSITY
Waterloo, ON 09.2014 - 06.2018
Bachelor of Arts - Sociology
WILFRID LAURIER UNIVERSITY
Waterloo, ON 09.2014 - 06.2018
Skills
Retail sales professional
Vendor relations
Administrative support
Cultural Awareness
Social Perceptiveness
Microsoft Office - Excel, PowerPoint, Word
Budget Management
Time Management
Attention to Detail
Certification
Mental Health First Aid Certificate
Accomplishments
- Awarded with a Praise Award for providing excellent support to the Sales Team
- Organized the company's two-day Sales Conference.
- Coordinated the company's global Technology Conference.
- Collaborated with team of 20 students in the development of the Humber College Fashion Show 2022
- Awarded with the 2022 Shopping Centre 'Experiential Business Concept' Achievement Award - In partnership with Ivanhoe Cambridge and Vaughan Mills Shopping Centre
Timeline
Customer Service Administrator
Evertz Microsystems
03.2024 - Current
Supervisor of Tradeshows and Graphics
Evertz Microsystems
07.2023 - 03.2024
Sales Coordinator
Evertz Microsystems
07.2022 - 11.2023
Public Relations Manager
Humber College
01.2022 - 04.2022
Public Relations Intern
ReSuit
09.2021 - 12.2021
Diploma - Fashion Arts And Business
HUMBER COLLEGE
09.2020 - 04.2022
Festival Office Intern
Indie Music Week
09.2018 - 01.2019
Post Graduate Certificate - Music Business
HUMBER COLLEGE
05.2018 - 12.2018
Claims Associate
Walmart Canada
05.2015 - 07.2022
Bachelor of Arts - Communications
WILFRID LAURIER UNIVERSITY
09.2014 - 06.2018
Bachelor of Arts - Sociology
WILFRID LAURIER UNIVERSITY
09.2014 - 06.2018
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