Angelique Powell-Jones

Detail-oriented and client-focused professional with over five years of experience providing high-volume public-facing service in regulated environments. Proven ability to interpret policies, explain complex information clearly, maintain confidentiality, and resolve issues with professionalism. Strong written and verbal communication skills supporting diverse populations.

Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.

• Client Service Excellence (phone, email, documentation)
• Interpreting Policies, Procedures & Guidelines
• Privacy, Confidentiality & Data Accuracy
• Conflict Resolution & De-escalation
• High-Volume Case & Time Management
• Professional Written Communication
• Microsoft Office & Digital Systems