Angelique Hendricks
Scarborough,ON
Summary
Strategic Luxury Retail Leader experienced in driving profitability within high-volume flagship environments. Delivered sales elevation and enhanced client engagement through actionable business insights and effective team development. Focused on optimizing operations and merchandising while fostering strong leadership pipelines and cross-functional partnerships.
Overview
18
18
years of professional experience
Work History
Store Manager
Michael Kors
Toronto, ON
11.2019 - Current
- Direct overall business strategy for a high-volume luxury flagship, aligning store objectives with regional and corporate priorities to consistently exceed sales targets by up to 10%.
- Analyze and interpret KPIs (Conversion, UPT, ADS, AUR, Service Level) to identify performance opportunities and implement data-driven action plans.
- Develop and execute annual and quarterly business strategies based on market trends, store performance, and corporate direction.
- Partner cross-functionally with merchandising, operations, and HR to optimize category performance, staffing, and profitability.
- Lead, coach, and inspire a large leadership team, promoting 30+ employees into management roles and building a strong succession pipeline.
- Oversee full P&L accountability, including payroll, scheduling, and expense management aligned with financial targets.
- Champion a client-centric culture, driving long-term relationships and elevated service standards.
- Ensure execution of visual merchandising standards in alignment with corporate luxury guidelines.
- Foster a high-performance, feedback-driven environment focused on accountability, collaboration, and results.
Assistant Manager
Michael Kors
Toronto, ON
06.2014 - 11.2019
- Drove sales growth through enhanced merchandising strategies, promotional execution, and team engagement.
- Supported development and execution of store-level business plans to improve productivity and profitability.
- Coached and developed team members to improve performance, retention, and internal advancement.
- Managed daily operations including scheduling, staffing, and floor leadership to ensure optimal service levels.
- Strengthened client relationships through consistent delivery of exceptional customer experiences.
- Resolved customer concerns professionally, reinforcing brand loyalty and reputation.
Store Manager
Jacob Boutique
Toronto, ON
03.2008 - 06.2014
- Managed all aspects of store operations, including sales performance, staffing, inventory, and visual merchandising.
- Led team meetings to communicate business goals, promotions, and performance expectations.
- Built and developed a customer-focused team through coaching and product knowledge training.
- Created staff schedules to meet business needs and enhance customer service.
- Ensured operational excellence through precise inventory control and effective cash management.
- Facilitated team meetings to align on business goals, promotions, and performance standards.
Education
Diploma - Fashion Business
George Brown College
Toronto, ONSkills
- Store operations
- Client development
- Visual Merchandising Execution
- Workforce management
- Operational excellence
- KPI analysis
- Market analysis
- Business strategy
- Cross-Functional Collaboration
- Retail POS & Reporting Systems
- Microsoft Office
- Talent development
Accomplishments
- Promoted 30+ employees into leadership roles, strengthening long-term organizational capability
- Recruited and developed over 120 team members, driving retention and performance excellence
- Consistently exceeded sales targets by up to 10% in a competitive luxury retail environment
- Selected for district-level leadership assignment, demonstrating readiness for multi-store oversight
- Recognized for building high-performing, client-focused teams aligned with luxury brand standards
CLIENT & MARKET LEADERSHIP
- Developed and executed clienteling strategies to build a loyal, high-value customer base and drive repeat business.
- Leveraged market insights and competitor analysis to identify opportunities and strengthen store positioning.
- Collaborated with mall management and local partners to drive traffic, visibility, and brand awareness.
- Delivered elevated, personalized service experiences aligned with luxury brand expectations.
Timeline
Store Manager
Michael Kors
11.2019 - Current
Assistant Manager
Michael Kors
06.2014 - 11.2019
Store Manager
Jacob Boutique
03.2008 - 06.2014
Diploma - Fashion Business
George Brown College