Angelique Han
Oakville,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Residential Childcare Worker
Porter/New House
06.2022 - 04.2024
- Reduced behavioral issues through the implementation of positive reinforcement strategies tailored to individual needs.
- Assisted children in learning essential life skills such as budgeting, cooking, cleaning, and laundry management for increased independence upon transitioning out of residential care.
- Increased parent satisfaction through frequent updates on their child''s progress and open lines of communication.
Office Manager
Dongli Group
01.2010 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Administrative Officer
Shijiazhuang Sprocket General Factory
01.2005 - 12.2009
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Created, prepared, and delivered reports to various departments.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Education
Bachelor of Economics - International Business
Hebei University of Economics & Business
Shijiazhuang, ChinaGraduate Certificate - English Academic Purpose
St. Clair College of Applied Arts And Technology
Windsor, ON05.2021
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Document Management
- Inventory Control
- Staff Management
- Documentation and control
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
French
Professional Working
Japanese
Elementary
Timeline
Residential Childcare Worker
Porter/New House
06.2022 - 04.2024
Office Manager
Dongli Group
01.2010 - 08.2019
Administrative Officer
Shijiazhuang Sprocket General Factory
01.2005 - 12.2009
Bachelor of Economics - International Business
Hebei University of Economics & Business
Graduate Certificate - English Academic Purpose
St. Clair College of Applied Arts And Technology
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