Hi, I’m
Angelique Francoeur
Shawinigan,Canada
Summary
Dedicated professional committed to providing exceptional assistance to team members and clients. Highly skilled in coordinating appointments, organizing mail, and collecting messages for smooth office communication. Known for maintaining a positive and upbeat attitude, with a strong ability to build and nurture relationships.
Overview
10
years of professional experience
Work History
Comfort Inn & Suites
Manager
05.2023 - Current
Job overview
- Oversaw daily operations of 72-room hotel, ensuring high standards of guest satisfaction and operational efficiency
- Managed 20+ staff, including recruitment and training
- Negotiated contracts for group bookings and events, maximizing revenue
- Managed all aspects of hotel accounting, including accounts payable/receivable, payroll, and financial reporting
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Comfort Inn & Suites
Night Auditor
05.2022 - Current
Job overview
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Auberge Des Gouverneurs
Receptionist
06.2020 - 05.2022
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Restaurant Angelika
Waitress
06.2020 - Current
Job overview
- Mentored new hires, accelerating their integration and improving overall team performance.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Communitas Supportive Care
Transitional Living Specialist
Job overview
- Managed challenging behaviors among program participants through effective crisis intervention techniques resulting in a safe environment conducive to personal development.
- Improved client retention rates by creating a welcoming, supportive, and structured environment within the transitional living program.
- Collaborated with multidisciplinary teams to ensure seamless delivery of services for each client''s unique needs during their transition to selfsufficiency.
Excelsior Hotel And Spa
Receptionist
Job overview
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Communitas Supportive Care
Assisted Living Caregiver
Job overview
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Provided emotional support and companionship, contributing to a positive living atmosphere for all residents.
- Participated in the development of individualized care plans, addressing specific needs and preferences of each resident.
Education
Immaculata High SchoolOttawa, ON
Skills
- Leadership and team building
- Operations Management
- Time Management
- Verbal and written communication
- Efficient multi-tasker
- Exceptional interpersonal communication
- Problem Resolution
- Staff Training and Development
- Organization skills
- Telephone skills
- Customer/Client relations
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Comfort Inn & Suites
05.2023 - Current
Night Auditor
Comfort Inn & Suites
05.2022 - Current
Receptionist
Auberge Des Gouverneurs
06.2020 - 05.2022
Waitress
Restaurant Angelika
06.2020 - Current
Transitional Living Specialist
Communitas Supportive Care
Receptionist
Excelsior Hotel And Spa
Assisted Living Caregiver
Communitas Supportive Care
Immaculata High School
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