Angelique Babin
Gatineau,QC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
CSR - Customer Service Representative
NTT Business Process Outsourcing
05.2023 - Current
- Managed timely and effective replacement of damaged or lost/stolen cards
- .
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hotel Front Desk Receptionist
Auberge De La Gare
11.2021 - 02.2023
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Assisted management in reviewing operational procedures periodically, suggesting improvements when needed.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Collected room deposits, fees, and payments.
- Trained new staff members in customer service techniques and hotel operations.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- Answered multi-line phone system to respond to inquiries and book hotel reservations.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Advanced Coatings Enterprises (ACE)
12.2019 - 03.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Compiled information from files and research to satisfy information requests.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled assignments independently with good judgement and critical thinking skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Create commercial invoices, packing list and NAFTA’S for shipments to the USA.
Education
High School Diploma -
Andre Laurendeau
Ottawa, ON06.1993
Skills
- Recordkeeping strengths
- Account updating
- Product Knowledge
- Escalation management
- Document Control
- Work Prioritization
- Computer Skills
- Research
- Remote Office Availability
- Problem Resolution
- [Language] Fluency French and English
- Microsoft Office
- Account Management
- Shipping procedures understanding
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
French
Professional Working
English
Full Professional
Software
Gmail
Windows Operating System
Outlook
Word
SalesForce
Google Chrome
Firefox
Opera
Timeline
CSR - Customer Service Representative
NTT Business Process Outsourcing
05.2023 - Current
Hotel Front Desk Receptionist
Auberge De La Gare
11.2021 - 02.2023
Receptionist
Advanced Coatings Enterprises (ACE)
12.2019 - 03.2020
High School Diploma -
Andre Laurendeau
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