Angeline MacDonald

• Developed and delivered comprehensive health and safety training programs for diverse workforce.
• Evaluated training effectiveness through participant feedback and assessments, ensuring continuous improvement.
• Collaborated with management to identify safety training needs and align programs with regulatory requirements.
• Created engaging training materials utilizing multimedia tools to enhance learner engagement and retention.
• Monitored compliance with safety regulations during training sessions, reinforcing best practices among participants.
• Increased employee awareness of safety standards through engaging, hands-on training sessions.
• Mentored junior trainers to enhance their skill sets, resulting in a more robust health and safety department.
• Delivered high-quality training materials including presentations, manuals, handouts, videos, and e-learning resources tailored specifically for each audience group''s learning preferences.
• Contributed to the overall reputation of the organization as a leader in workplace health and safety by sharing best practices with external partners and industry groups.

Educated customers on product features and benefits, enhancing overall service experience.

• Resolved customer inquiries via phone and email, ensuring satisfaction through effective communication.
• Trained new team members on best practices for customer interaction and support systems.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Participating member of JHSC
• Operated company vehicle with a clean driver abstract and maintained a D class license
• Oversaw filling and general maintenience and repair on Vendor managed inventory equipment and customer product needs

• Operated and monitored production machinery to ensure optimal performance and product quality.
• Trained new operators on safety protocols, machinery operation, and standard procedures for consistency.
• Complied with company and OSHA safety rules and regulations
• Followed detailed instructions to operate machines with accuracy and produce quality products
• Organized and prepared work stations and materials needed for operations to maintain productivity
• Safely operated a Forklift, Order Picker, Pallet Walkie, and Elevated work Platforms
• Active participating member of the JHSC