Angeline Khate Santiago
Vancouver
Summary
Result-oriented customer service with marketing and sales professional skilled at rendering practical and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Shift Supervisor
Starbucks Corp.
Vancouver
05.2023 - 02.2025
- Manage a team's workflow and assign tasks for employees to perform during their shifts
- Training new employees and ensuring they're knowledgeable about the work tasks, safety standards, and procedures
- Implement conflict resolution strategies to encourage their teams to work through their issues together
- Collects and counts the cash to ensure it aligns with the shift's POS sales data
- Monitor stock levels of inventory, resources, and other materials to avoid any delays in production
Barista
Starbucks Corp.
Vancouver
07.2021 - 05.2023
- Create exceptional customer service providing excellent customer satisfaction
- Make coffee and other drinks, help keep the establishment clean, keep track of inventory and order supplies as needed, and have conversations with customers
- Demonstrated a strong work ethic, resulting in consistent, high-quality products and services
- Utilized point-of-sale (POS) system to accurately process customer payments
Key Accounts Service Specialist
Bell-Kenz Pharma Inc.
Quezon City
06.2017 - 09.2019
- Created customer service reports that provide key insights into customer preferences and behaviors
- Developed and maintained relationships with clients (medical doctors, hospitals and pharmacies) with key accounts, resulting in a 100% increase in sales
- Studied and familiarized medical terms focused on various products such as medicines and IVs dedicated for the customers and ensure quality of services
- Analyzed customer feedback and identified key trends, resulting in improved customer service and satisfaction
Education
Master in Business Administration -
University Canada West
07.2021 - 12.2022
Skills
- Computer Skills
- Customer Service
- Microsoft Office
- Teamwork and collaboration
Certifications
- Canadian Red Cross - First Aid
- Food Safety Market
Timeline
Shift Supervisor
Starbucks Corp.
05.2023 - 02.2025
Barista
Starbucks Corp.
07.2021 - 05.2023
Master in Business Administration -
University Canada West
07.2021 - 12.2022
Key Accounts Service Specialist
Bell-Kenz Pharma Inc.
06.2017 - 09.2019
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