Angeline Darauay

Provide all types of customer support ( sales,faults,simplex complaints, and service), when applicable,across all retail customers and across channels.

Accurately & efficiently process customer request & inquiries in alignment with guidance tools,scripts service standards and targets.

Work effectively across diverse cultures by demonstrating awareness and adapting flexibility across interactions with our cultural diverse team members & customers.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.

• Handled customer inquiries and suggestions courteously and professionally mostly for Amazon costumers
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•