Angelina Zelinskaya
Calgary,AB
Summary
Experienced Operations Coordinator with excellent customer service aptitude and successful at managing multiple priorities with a positive attitude. Proficient in using independent decision-making skills and sound judgment to positively impact customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service/Operations Coordinator
Marshalls
08.2024 - Current
- Oversaw day-to-day operations of staff across all customer service areas.
- Managed a high volume of customers with competent customer service and prompt problem-solving.
- Led the Loss Prevention Committee.
- Mentored junior team members, fostering a positive work environment and boosting overall team performance.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sales Associate
Winners
08.2019 - 08.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Tutor
Self-Employed
01.2020 - 06.2022
- Worked closely with students to help develop math, and social studies essay writing skills.
- Used technology in tutoring sessions to diversify and enhance learning.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
- Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
- Coached tutees in study skills, note-taking, organization and time management.
Day Camp Volunteer
City of Calgary
06.2016 - 08.2017
- Planned, organized, facilitated and promoted diverse recreational programs.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
- Cultivated and deepened relationships between staff, families and camp children.
Education
Bachelor of Science - Anthropology
University of Calgary
Calgary, AB11-2024
Skills
- Customer focus
- Decision-making
- Time management
- Organization and planning skills
- Supply ordering
- Administrative management
- Employee development
- Verbal and written communication
- Friendly and personable
- Punctual and reliable
Timeline
Customer Service/Operations Coordinator
Marshalls
08.2024 - Current
Tutor
Self-Employed
01.2020 - 06.2022
Sales Associate
Winners
08.2019 - 08.2024
Day Camp Volunteer
City of Calgary
06.2016 - 08.2017
Bachelor of Science - Anthropology
University of Calgary
Similar Profiles
Indya ReavesIndya Reaves
Front End Associate at MarshallsFront End Associate at Marshalls
Berenice LucasBerenice Lucas
Merchandise Associate at MarshallsMerchandise Associate at Marshalls
Ricardihno IrahetaRicardihno Iraheta
Sales Associate at MarshallsSales Associate at Marshalls
Tristan MooreTristan Moore
Sales Floor Associate at MarshallsSales Floor Associate at Marshalls
Pranjali AmbekarPranjali Ambekar
Senior Manager at Capgemini Canada INCSenior Manager at Capgemini Canada INC