Angelina Tortola
Sydney,NS
Summary
Hardworking and passionate candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals; and is recognized for excellence in work ethic and leadership roles.
Overview
5
5
years of professional experience
Work History
Peer Support Worker
Nancy Dingwall Health And Counseling Centre
05.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked with a team of mental health professionals to promote mental health on campus.
- Assisted facilitation in peer support groups and distressing sessions for students
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Research Assistant
Cape Breton University, Colin McLaren
05.2023 - Current
- Created surveys and questionnaires to collect data for research projects.
- Performed statistical, qualitative, and quantitative analysis.
- Reviewed documents and data to identify trends and patterns.
- Preform literature reviews
- Respond to emails, scheduled meetings, and monitor budgets
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Collected research data through experimentation, surveys and leading focus groups.
Teamlead
Urban Kids
05.2022 - 05.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through a positive attitude and attentive response.
- Maintained energy and enthusiasm in a fast-paced environment.
- Worked flexible hours and maintained excellent attendance
- Identified issues, analyzed information and provided solutions to problems.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier and Frontend Supervisor
Sobeys
07.2020 - 07.2022
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check and credit card transactions with excellent accuracy.
- Reconciled cash drawer at the start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
Childcare Volunteer
Schoolsplus
03.2018 - 06.2021
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Monitored children's activities to verify safety and wellbeing.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Watched and redirected inappropriate student behavior.
- Communicated with parent or guardians about daily activities, behaviors, and upcoming events.
Education
Bachelor of Arts - Psychology
Cape Breton University
Sydney, NS04.2026
High School Diploma -
Sydney Academy
Sydney, NS06.2022
Skills
- Reliable
- Flexible
- Organization
- Time Management
- Multitasking abilities
- Critical thinking
- Problem solving
- Excellent communication
Accomplishments
- Sydney Academy Service Award (2019)
- Grade 9 Honor Role (2019)
- Sydney Academy Participation Award (2020)
- Grade 10 Honor Role (2020)
- Sydney Academy Outstanding Service Award (2021)
- Grade 11 Honor Role (2021)
- Sydney Academy Service Award (2022)
- Grade 12 Highest Honor (2022)
- Received a total of $24,000 in scholarships (2022-current)
- SafeTalk Suicide Prevention Training (2023)
- Bystander Intervention Training (2023)
- Deans List (2023)
References
Available upon request
Timeline
Peer Support Worker
Nancy Dingwall Health And Counseling Centre
05.2023 - Current
Research Assistant
Cape Breton University, Colin McLaren
05.2023 - Current
Teamlead
Urban Kids
05.2022 - 05.2023
Cashier and Frontend Supervisor
Sobeys
07.2020 - 07.2022
Childcare Volunteer
Schoolsplus
03.2018 - 06.2021
Bachelor of Arts - Psychology
Cape Breton University
High School Diploma -
Sydney Academy
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