ANGELINA TEN
Toronto,Canada
Summary
Accomplished Sales Manager with extensive experience in sales, customer service, and team management. Skilled in analyzing customer needs, developing sales strategies, and executing sales plans to achieve targets. Results-oriented Sales Manager with 7+ years of experience in sales, customer service, and team management. Skilled in developing sales plans and strategies to maximize revenue. Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques.
Overview
7
7
years of professional experience
Work History
Assistant Operations Manager
Splento
London, United Kingdom
03.2025 - Current
- Implemented quality control measures to ensure adherence to company standards.
- Evaluated business performance of individuals and teams, identifying areas for improvement.
- Assigned tasks and monitored project personnel performance for optimal results.
- Planned and led team meetings to discuss business outcomes and update on priorities.
- Negotiated contracts with freelance photographers for specific projects and long-term services.
- Secured favorable terms and pricing through vendor contract negotiations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Sales Manager
IT's Beauty
Dubai, OAE
10.2024 - 03.2025
- Leveraged CRM systems to track customer data and manage sales pipeline efficiently.
- Fostered strong customer relationships, ensuring satisfaction with product offerings.
- Collaborated with marketing and product teams to align messaging with sales objectives.
- Employed data-driven insights to refine sales strategy and enhance outcomes.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Designed and executed effective cross-selling and upselling strategies for revenue growth.
Store Manager
Oak and Fort
Toronto, Canada
05.2024 - 10.2024
- Conducted interviews and hired employees aligned with team requirements.
- Created weekly work schedules to optimize staffing while managing labor costs.
- Monitored customer service levels and implemented changes to enhance satisfaction.
- Ensured compliance with safety regulations, company policies, and legal standards through store operations oversight.
- Established sales targets and budgets for team leads and staff adherence.
- Developed efficient inventory management system to maximize sales and minimize expenses.
- Facilitated training sessions on ecommerce platforms and related tools for staff members.
Assistant Store Manager
Oak and Fort
Toronto, Canada
05.2023 - 05.2024
- Oversaw maintenance, inventory, and daily operations to enhance efficiency.
- Analyzed monthly sales data to guide strategic decisions.
- Directed teams in planning and executing merchandising initiatives to improve business performance.
- Engaged customers through effective communication to assess needs accurately.
- Managed store budget and tracked expenses to maintain fiscal responsibility.
- Scheduled staff and coordinated work assignments while monitoring performance.
- Monitored progress by establishing plans, budgets and measuring results.
Sales Manager
LLP Kans Snab Service
Ust-Kamenogorsk, Kazakhstan
05.2022 - 05.2023
- Drove sales planning and account management to expand existing accounts and secure new clients.
- Boosted sales volume by providing expert support to new and inactive customers.
- Collaborated with sales team members to facilitate growth initiatives and professional development.
- Generated monthly and year-end closing statements, financial documents, and invoices.
- Managed internet leads and phone inquiries to optimize customer engagement.
Assistant Store Manager
Joe Fresh
Toronto, Canada
10.2021 - 05.2022
- Mentored employees to enhance sales and boost retail productivity.
- Analyzed monthly sales and performance reports to inform operational strategies.
- Coached store associates through structured and informal guidance.
- Delegated tasks based on team strengths to maximize service levels.
- Monitored inventory levels and placed merchandise orders to ensure stock availability.
- Maintained accurate payroll records by entering data and correcting discrepancies.
- Resolved customer issues promptly, fostering high satisfaction through exceptional service.
Department Manager
Joe Fresh
Toronto, Canada
07.2020 - 10.2021
- Motivated staff to achieve department goals through supportive leadership and team building initiatives.
- Delegated tasks effectively, establishing clear priorities and objectives for team members.
- Recruited and trained new employees to ensure competency in job roles.
- Managed inventory control, including shift overstock and restocking procedures.
- Resolved customer inquiries and complaints, escalating issues when necessary.
- Adhered to safety protocols and company procedures in a fast-paced environment.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
FT Sales Advisor & Administrative Assistant
H&M
Toronto, Canada
10.2019 - 07.2020
- Surpassed monthly sales goals through exceptional customer service delivery.
- Trained and mentored new sales advisors on company policies and procedures.
- Analyzed customer feedback to identify improvement areas and formulate sales strategies.
- Maintained accurate records to support operational efficiency.
- Assisted with special projects to enhance team productivity.
- Managed executive calendars to prevent scheduling conflicts and ensure seamless operations.
PT Sales Advisor
H&M
Toronto, Canada
08.2018 - 10.2019
- Executed cash handling, returns, and exchanges in compliance with company policy.
- Managed physical inventory counts while enhancing store visual merchandising.
- Adhered to company policies and procedures to uphold safety standards and achieve goals.
- Greeted customers and assisted in locating items to improve satisfaction and retention.
Education
Associate Degree - Business Accounting
Humber College
Etobicoke, ON12.2018
Skills
- Leadership skills
- CRM proficiency
- Administrative support
- Hiring and staffing
- Customer service excellence
- Computer literacy
- Communication skills
- Analytical and critical thinking
- Scheduling and coordination
- Interpersonal skills
- Operations oversight
- Customer retention
- Budget tracking
Languages
- Russian, Native
- English, Fluent
- Chinese (Mandarin), Basic
Timeline
Assistant Operations Manager
Splento
03.2025 - Current
Sales Manager
IT's Beauty
10.2024 - 03.2025
Store Manager
Oak and Fort
05.2024 - 10.2024
Assistant Store Manager
Oak and Fort
05.2023 - 05.2024
Sales Manager
LLP Kans Snab Service
05.2022 - 05.2023
Assistant Store Manager
Joe Fresh
10.2021 - 05.2022
Department Manager
Joe Fresh
07.2020 - 10.2021
FT Sales Advisor & Administrative Assistant
H&M
10.2019 - 07.2020
PT Sales Advisor
H&M
08.2018 - 10.2019
Associate Degree - Business Accounting
Humber College
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