Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angelina Russo

San Mateo

Summary

Dedicated shift manager with a strong focus on customer service and team leadership. Experienced in training staff, resolving complaints, and analyzing sales trends to enhance operational efficiency. Results-driven professional known for attention to detail and effective communication. Experience includes monitoring inventory, directing team operations, and implementing strategies based on sales analysis to drive growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Bloomsgiving
Redwood City
03.2024 - Current
  • Trained new staff on company procedures and safety protocols.
  • Monitored inventory levels and coordinated ordering of supplies as needed.
  • Resolved customer complaints promptly and effectively to ensure satisfaction.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.

Hostess/Server

Jacks Restaurant And Bar
San Mateo
07.2022 - 01.2024
  • Greeted guests warmly and escorted them to their tables.
  • Managed reservation system and organized dining room seating efficiently.
  • Handled guest complaints professionally, escalating issues when necessary.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Barista

Blue Bottle
San Mateo
01.2023 - 04.2023
  • Prepared and served high-quality coffee beverages to customers daily.
  • Operated espresso machines and brewing equipment with precision and care.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Paraprofessional

Hillsborough County Schools
Hillsborough CA
08.2021 - 06.2022
  • Assisted teachers with classroom management and student engagement strategies.
  • Implemented behavioral interventions to promote positive student behavior and interactions.
  • Supervised small groups of students during instruction time.

Sales Associate

Claires Stores Inc
San Mateo
09.2019 - 08.2021
  • Organized merchandise displays to attract customer attention and promote sales.
  • Collaborated with team members to achieve daily sales goals and maintain stock levels.
  • Provided product knowledge to customers, enhancing their shopping experience and satisfaction.
  • Handled customer complaints in a professional manner.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Associate of Science - Nursing

Canada College
Redwood City, CA
06-2027

Skills

  • Patient care
  • Team collaboration
  • Customer service
  • Effective communication
  • Staff training
  • Inventory management

Certification

  • Fist Aid/CPR certified

Timeline

Shift Manager

Bloomsgiving
03.2024 - Current

Barista

Blue Bottle
01.2023 - 04.2023

Hostess/Server

Jacks Restaurant And Bar
07.2022 - 01.2024

Paraprofessional

Hillsborough County Schools
08.2021 - 06.2022

Sales Associate

Claires Stores Inc
09.2019 - 08.2021

Associate of Science - Nursing

Canada College

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Angelina Russo