Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Timeline
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ANGELINA PINA

ANGELINA PINA

Vaughan,Canada

Summary

Highly motivated and service-driven professional with a background in aviation, modeling, and premium hospitality. Skilled in front-of-house coordination, professional brand representation, and personalized guest care. Brings strong teamwork, problem-solving, and interpersonal abilities developed through experience both on the runway and in the air. Committed to maintaining excellence, poise, and professionalism in every intersection.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Receptionist Assistant

AdvisorRPM
11.2023 - 02.2025
  • Answered incoming calls with a friendly and helpful attitude
  • Responded to all client-account related matters in a timely fashion
  • Worked well with all the Sales Reps to ensure that their clients are well taken care of
  • Reported directly to the CEO and run all the KPI reports for him and all the managers
  • Worked with Microsoft Office and the company’s proprietary CRM software

Flight Attendant

Air Canada
11.2021 - 09.2023
  • Expertly handled guest complaints and high-stress situations with empathy and poise, and successfully de-escalated conflicts to ensure a positive guest experience.
  • Demonstrated safety procedures during pre-flight briefings, maintaining compliance with aviation regulations.
  • Provided premium food and beverage service to passengers in a fast-paced, high-pressure environment, ensuring a welcoming and professional atmosphere.
  • Responded to passenger inquiries promptly, providing accurate information regarding flight schedules and policies.

Store Associate (Full Time)

Victoria’s Secret
10.2020 - 08.2021
  • Welcomed customers with a positive attitude and answered any questions
  • Handled any customer complaints with a quick resolution
  • Cash management and refunds
  • Kept a clean working environment and made sure items were stocked adequately and organized
  • Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.

Education

Global Tourism Business Program (GTB first year)

Seneca
Toronto, ON
09-2026

High School -

Newmarket High School
08-2020

Skills

  • Conflict resolution
  • Hospitality management
  • Reservation coordination
  • Team collaboration
  • Appointment scheduling
  • Maintaining cleanliness
  • Communication skills
  • Multi-line telephone skills
  • Verbal and written communication
  • Service-oriented mindset
  • Time management

Languages

  • English
  • French
  • Spanish

Languages

English
Native/ Bilingual
Malay
Professional
French
Professional

Certification

smart serve

Timeline

Receptionist Assistant

AdvisorRPM
11.2023 - 02.2025

Flight Attendant

Air Canada
11.2021 - 09.2023

Store Associate (Full Time)

Victoria’s Secret
10.2020 - 08.2021

Global Tourism Business Program (GTB first year)

Seneca

High School -

Newmarket High School
ANGELINA PINA