ANGELINA PINA
Vaughan,Canada
Summary
Highly motivated and service-driven professional with a background in aviation, modeling, and premium hospitality. Skilled in front-of-house coordination, professional brand representation, and personalized guest care. Brings strong teamwork, problem-solving, and interpersonal abilities developed through experience both on the runway and in the air. Committed to maintaining excellence, poise, and professionalism in every intersection.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Receptionist Assistant
AdvisorRPM
11.2023 - 02.2025
- Answered incoming calls with a friendly and helpful attitude
- Responded to all client-account related matters in a timely fashion
- Worked well with all the Sales Reps to ensure that their clients are well taken care of
- Reported directly to the CEO and run all the KPI reports for him and all the managers
- Worked with Microsoft Office and the company’s proprietary CRM software
Flight Attendant
Air Canada
11.2021 - 09.2023
- Expertly handled guest complaints and high-stress situations with empathy and poise, and successfully de-escalated conflicts to ensure a positive guest experience.
- Demonstrated safety procedures during pre-flight briefings, maintaining compliance with aviation regulations.
- Provided premium food and beverage service to passengers in a fast-paced, high-pressure environment, ensuring a welcoming and professional atmosphere.
- Responded to passenger inquiries promptly, providing accurate information regarding flight schedules and policies.
Store Associate (Full Time)
Victoria’s Secret
10.2020 - 08.2021
- Welcomed customers with a positive attitude and answered any questions
- Handled any customer complaints with a quick resolution
- Cash management and refunds
- Kept a clean working environment and made sure items were stocked adequately and organized
- Delivered exceptional customer service to enhance shopping experiences and foster brand loyalty.
Education
Global Tourism Business Program (GTB first year)
Seneca
Toronto, ON09-2026
High School -
Newmarket High School
08-2020
Skills
- Conflict resolution
- Hospitality management
- Reservation coordination
- Team collaboration
- Appointment scheduling
- Maintaining cleanliness
- Communication skills
- Multi-line telephone skills
- Verbal and written communication
- Service-oriented mindset
- Time management
Languages
- English
- French
- Spanish
Languages
English
Native/ Bilingual
Malay
Professional
French
Professional
Certification
smart serve
Timeline
Receptionist Assistant
AdvisorRPM
11.2023 - 02.2025
Flight Attendant
Air Canada
11.2021 - 09.2023
Store Associate (Full Time)
Victoria’s Secret
10.2020 - 08.2021
Global Tourism Business Program (GTB first year)
Seneca
High School -
Newmarket High School