Angelina Petrosyan
Panorama City
Summary
Dynamic sales associate with a proven track record at Stock California Toy Store, excelling in visual merchandising and customer service. Known for enhancing customer satisfaction through effective problem-solving and relationship-building. Skilled in cash handling and inventory management, consistently contributing to increased sales and repeat business. Friendly and dedicated, committed to delivering exceptional shopping experiences.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
2
2
years of professional experience
Work History
Sales Associate, Cashier
Stock California Toy Store
12.2022 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate Internship
Donne Par Dieu
03.2023 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
No Degree - Fashion Design,
Glendale Community College
Glendale, CA11-2025
No Degree - Clinical Psychology, Fashion
Glendale High School
1440 E Broadway, Glendale, CA 9120506-2025
Skills
- Visual merchandising
- Customer service
- Inventory management
- Fashion design
- Creative problem solving
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Cash handling
- Money handling
Languages
English
Full Professional
Armenian
Native or Bilingual
Russian
Limited Working
Timeline
Sales Associate Internship
Donne Par Dieu
03.2023 - 05.2023
Sales Associate, Cashier
Stock California Toy Store
12.2022 - 09.2024
No Degree - Fashion Design,
Glendale Community College
No Degree - Clinical Psychology, Fashion
Glendale High School
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