Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angelina Padilla

Lancaster

Summary

Dynamic and detail-oriented professional with extensive call center experience, excelling in patient scheduling and data entry. Proven ability to handle escalations effectively while maintaining strong organization. Adept at verifying medical eligibility and ensuring compliance with HIPAA regulations, enhancing patient satisfaction and operational efficiency.

Overview

28
28
years of professional experience

Work History

Customer Service Scheduler

Smile Dental
08.2022 - 03.2025
  • Inbound & outbound calls offer recall appointments and or pending treatment.
  • Confirm patient demographics and insurance info
  • Verify medical eligibility using online medical portal
  • Confirm patient appointments
  • Help and answer any questions the patient has regarding any pending treatment

Medical Receptionist

Dr. Jason Rothbart
04.2004 - 08.2022
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Take messages & determine if immediate attention was needed
  • Medical records-copied, mailed and or faxed records requested
  • Prior auth for medication if needed
  • Escript to send medication in for patients

Help Desk Technician

Protection One Alarm
07.1997 - 02.2001
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Cancel alarm with police department to avoid charges thru an online portal

Education

Basic Studies

John H Francis Polytechnic High School
Sun Valley, CA
06-1988

Skills

  • Strong organization
  • Call center experience
  • Escalation handling
  • Data entry proficiency

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Scheduler

Smile Dental
08.2022 - 03.2025

Medical Receptionist

Dr. Jason Rothbart
04.2004 - 08.2022

Help Desk Technician

Protection One Alarm
07.1997 - 02.2001

Basic Studies

John H Francis Polytechnic High School

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Angelina Padilla