Angelina Ornelas
Rancho Palos Verdes
Summary
Dynamic leader and effective communicator, adept at complex problem-solving and public speaking. Excelled at Bren Events Center, supervising 20+ ushers and ensuring guest safety, demonstrating exceptional time management and leadership qualities. Achieved smooth event operations through proactive crowd control and team collaboration.
Overview
7
7
years of professional experience
Work History
Ticket Captain
Bren Events Center
08.2023 - Current
- Worked with other staff members to facilitate smooth flow of operations; managed and supervised groups of 20+ Ushers during external events and athletic games.
- Demonstrated strong decision-making abilities during high-pressure situations, maintaining a calm demeanor and focusing on ushers/guests safety.
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Monitored events to identify potential problems and minimize disruptions.
Usher
Bren Events Center
11.2022 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Receptionist
Little Sisters Of The Poor
01.2018 - 09.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Psychology
University of California, Irvine
Irvine, CA2024
Skills
- Leadership Qualities
- Public speaking abilities
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
Timeline
Ticket Captain
Bren Events Center
08.2023 - Current
Usher
Bren Events Center
11.2022 - Current
Receptionist
Little Sisters Of The Poor
01.2018 - 09.2021
Bachelor of Arts - Psychology
University of California, Irvine
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