Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELINA MURILLO

Fillmore

Summary

Student behavior management and redirection are skills that a well-coordinated and diligent activity coordinator possesses. History of establishing a positive rapport with students and achieving measurable outcomes. Excellent planning and communication abilities. Observant and skilled team player who excels at responding to crises and providing emergency assistance. Bringing a track record of effectively scheduling to promote organization and availability. Ability to work independently or in a team environment with a self-motivated work ethic. Working with little to no supervision, responsible, punctual, and productive. Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments. Capable of managing multiple projects at once while maintaining a high level of accuracy. Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use. Punctual Creative questioning Student motivation Interpersonal skills Documentation and reporting Business Strategy Time management Evidence-based programs Archive management Mail merging Business operations Team building Organization Project assistance MS Office Presentation and facilitation Computer proficiency

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Patient Services Representative

Clínicas Del Camino Real
04.2022 - 05.2025
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Facilitated communication between patients and various departments and staff.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Developed and implemented customer service policies and procedures.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Verified patient insurance eligibility and entered patient information into system.
  • Handled customer service inquiries in person, via telephone and through email.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Verified insurance eligibility and coverage for patients.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Assisted patients in filling out check-in and payment paperwork.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Used Nextgen to schedule appointments.
  • Resolved billing inquiries and disputes in timely fashion.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Provided excellent customer service to patients and medical staff.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Engaged with patients to provide critical information.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Taught patients and families to use at-home medical equipment.
  • Delivered support to medical staff in completion of patient paperwork.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Resolved customer complaints using established follow-up procedures.

Document Controller

American Recovery Service Incorporated
06.2020 - 04.2022
  • Provide an overview of the document management and correspondence system
  • Reduced financial errors by managing commercial property accounting to ensured accuracy
  • Prioritized data entry, sorted data, and entered it correctly
  • Created and implemented system implementation plans to allow users and documentation to be integrated during company mergers
  • Identified flaws in the process and suggested or implemented changes
  • Assisted staff with clerical and procedural requirements, operated office photocopiers, coordinated travel arrangements, maintained the office bulletin board, and operated office photocopiers
  • Aided in the troubleshooting of documents, including corrupt documents and files
  • Helped senior administrative professionals with their day-to-day tasks
  • Perform document quality control in accordance with the document control procedure
  • Scanned, filed, and transmitted a variety of documents while following digital filing protocols
  • Was in charge of documenting human resources processes by quickly and accurately filling out forms, reports, logs, and records.

Sandwich Artist

Subway
08.2017 - 06.2020
  • Increased customer satisfaction by quickly addressing and resolving food and service complaints
  • Was responsible for food preparation in order to meet franchise standards for quantity, speed, and packaging
  • Assisted in the preparation of food by cutting, chopping, and marinating meats, vegetables, and fruits
  • Organized work areas to promote efficiency and set a good example in the kitchen
  • Guided
  • Completed all daily tasks and aided other members of the team as needed
  • Maintained high customer service standards during high-volume work shifts and fast-paced operations
  • Kept the food preparation areas clean, sanitized, and well-organized.

Instructional Assistant

Fillmore Unified School District
06.2017 - 05.2020
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
  • Prepared instructional materials such as worksheets, visuals aids, or manipulatives according to teacher directives for effective lesson execution.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.

Officer

Minor and Decoy, LAPD Police Academy/Elysian Park
01.2018 - 01.2020
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
  • Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
  • Contributed to a positive classroom environment by establishing rapport with students and addressing individual needs.
  • Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.
  • Supported student learning objectives through personalized and small group assistance.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Education

Certificate - Medical Assistant

Simi Valley Institute For Careers
Simi Valley, CA
01.2025

High School Diploma - undefined

Fillmore High School
Fillmore, CA
2017

Skills

  • Informative Lectures
  • Distance Learning
  • Personalized Support
  • Educational Software
  • Activity Organization
  • Department Management
  • Systems Reporting
  • Individualized Lesson Plans
  • Classroom Instruction
  • Positive Reinforcement Strategies
  • Academic Advisement
  • Instructional Strategies

Timeline

Patient Services Representative

Clínicas Del Camino Real
04.2022 - 05.2025

Document Controller

American Recovery Service Incorporated
06.2020 - 04.2022

Officer

Minor and Decoy, LAPD Police Academy/Elysian Park
01.2018 - 01.2020

Sandwich Artist

Subway
08.2017 - 06.2020

Instructional Assistant

Fillmore Unified School District
06.2017 - 05.2020

High School Diploma - undefined

Fillmore High School

Certificate - Medical Assistant

Simi Valley Institute For Careers
ANGELINA MURILLO